IC63308: SYSTEMSTATE BACKUP FAILS WITH ANS4099E ON WINDOWS X86_64

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In windows X86_64 machines the boot files reside on the
    Microsoft Reserved Partition (MSR). This partition
    is not mappable to a drive letter. When the client tries to
    determine the boot drive letter it fails with messages:
    
    ANS4099E The system volume cannot be identified. Therefore the
    system state cannot be backed up.
    ANS5283E The operation was unsuccessful.
    
    Customer/L2 Diagnostics:
    A service trace of a systemstate backup will show:
    sysfiles.cpp  ( 311): GetBootPath: HKLM\...\SystemPartition:
    '\Device\HarddiskVolume1'
    sysfiles.cpp  ( 338): GetBootPath: 'A:' No DOS devicename found.
    sysfiles.cpp  ( 338): GetBootPath: 'B:' No DOS devicename found.
    sysfiles.cpp  ( 322): GetBootPath: 'C:' DOS devicename:
    '\Device\HarddiskVolume3'
    sysfiles.cpp  ( 322): GetBootPath: 'D:' DOS devicename:
    '\Device\CdRom0'
    sysfiles.cpp  ( 322): GetBootPath: 'E:' DOS devicename:
    '\Device\CdRom1'
    sysfiles.cpp  ( 322): GetBootPath: 'F:' DOS devicename:
    '\Device\HarddiskVolume4'
    sysfiles.cpp  ( 322): GetBootPath: 'G:' DOS devicename:
    '\Device\HarddiskVolume5'
    sysfiles.cpp  ( 338): GetBootPath: 'H:' No DOS devicename found.
    [...]
    sysfiles.cpp  ( 338): GetBootPath: 'Z:' No DOS devicename found.
    sysfiles.cpp  ( 345): GetBootPath: No boot drive.
    GlobalRC.cpp  ( 318): msgNum = 14099 changed the Global RC.
    GlobalRC.cpp  ( 319): Old values: rc = 0, rcMacroMax = 0, rcMax
    = 0.
    GlobalRC.cpp  ( 333): New values: rc = 12, rcMacroMax = 12,
    rcMax = 12.
    
    Tivoli Storage Manager Versions Affected:
    6.1.0 on Windows X86_64
    
    Initial Impact: Medium
    
    Additional Keywords:
    zz61 system partition boot.ini ntldr AMD64 64bit
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 5.5 and 6.1   *
    *                 running no Microsoft Windows                 *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: This problem is currently projected to be    *
    *                 fixed in levels 5.5.3 and 6.1.3. Note that   *
    *                 this is subject to change at the discretion  *
    *                 of IBM.                                      *
    ****************************************************************
    See ERROR DESCRIPTION.
    

Problem conclusion

  • The TSM client has been fixed so this problem no longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC63308

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61F

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-09-22

  • Closed date

    2009-10-19

  • Last modified date

    2009-10-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM      DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R55D PSY

       UP

  • R55F PSY

       UP

  • R55W PSY

       UP

  • R61D PSY

       UP

  • R61F PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61F

Reference #:

IC63308

Modified date:

2009-10-19

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