IC62747: TSM SERVER CAN CRASH WITH ERROR: ANR9999D LATCH RELEASE FAILURE,ERRNO=1; THREAD XXXX

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager V6.1 server can crash with the
    following error logged in the dsmserv.err file :
    
    ANR9999D Latch release failure, errno=1; thread XXXX
    
    The call stack from the core file produced by the crash shows :
    
    PsAbortServer(??) at 0x100adfc00
    pkAbort(??) at 0x100008984
    TrapSyncError(??) at 0x100006bd4
    pkReleaseLatch(??) at 0x100008428
    PvrReleaseDevClassLatches(??, ??, ??, ??) at 0x1002e2b50
    pvrAcquireMountPoint(??, ??, ??, ??, ??) at 0x1002d2ca0
    TestMpReq(??) at 0x100428080
    AsWaitMP(??, ??, ??, ??, ??, ??, ??, ??) at 0x100426a60
    AsSetupCopy(??) at 0x1003c6e34
    ssCopy(??, ??, ??, ??, ??, ??, ??, ??) at 0x10043b20c
    RelocateBitfile(??, ??, ??, ??, ??) at 0x1007421cc
    MoveBatch(??) at 0x10073f748
    MoveVolume(??) at 0x100739840
    AfMoveVolume(??) at 0x1007387e0
    AfRclmOnsiteVols(??) at 0x1008c4a60
    AfRclmVolumeThread(??) at 0x1008c32dc
    
    
    TSM Versions Affected:
    Tivoli Storage Manager Server 6.1 on UNIX and Linux
    
    Initial Impact:
    High
    
    Additional Keywords:
    zz61 ReleaseLatch latch  PvrReleaseDevClassLatches
    

Local fix

  • Reduce the number of concurrent mount requests by modifying
    client and adminitrative schedules to arrange the processes and
    sessions to start at different times.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of Tivoli Storage Manager servers      *
    *                 that are configured with large numbers of    *
    *                 tape drives simultaneously on AIX            *
    *                 platforms.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    *                      See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 5.5.4, and 6.1.3. Note that this   *
    *                 is subject to change at the discretion of    *
    *                 IBM.                                         *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC62747

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-08-24

  • Closed date

    2009-08-31

  • Last modified date

    2009-09-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R55A PSY

       UP

  • R61A PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61A

Reference #:

IC62747

Modified date:

2009-09-16

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