IC62621: ADMINISTRATION CENTER, "CLIENT NODES" TABLE DISPLAYS "COULD NOT DISPLAY THE PORTLET, THE PORTLET MAY NOT BE STARTED"

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APAR status

  • Closed as fixed if next.

Error description

  • In addition the seeing the message, "Could not display the
    portlet..." in red-font, check the Admin Center's systemOut
    log (under tsmServer, under logs, in the ISCW61 installation
    tree) for the following series of messages:
    
    Nested Exception is java.lang.StringIndexOutOfBoundsException
     at java.lang.String.charAt(String.java:415)
     at com.tivoli.dsm.admcntr.util.qftable.QfTableJavascriptFac
    tory.GetRangeKeys(QfTableJavascriptFactory.java:505)
     at com.tivoli.dsm.admcntr.util.qftable.QfTableJavascriptFac
    tory.getRowsInJavascript(QfTableJavascriptFactory.java:214)
     at com.tivoli.dsm.admcntr.util.qftable.QfTableJavascriptFac
    tory.getRowsInJavascript(QfTableJavascriptFactory.java:394)
     at com.tivoli.dsm.admcntr.comp.nodes.NodesTableJspBean
    .getNodesInJavascript(NodesTableJspBean.java:468)
    
    Please note that the messages listed here must be present in
    the systemOut log for the symptoms of an encountered issue to
    match the problem  described in this APAR.
    

Local fix

  • The error is due to the way the list of all clients nodes is
    grouped into pages that appear in the Client Nodes table. The
    error can be circumvented by changing the number of nodes that
    appear on a single page. Registering additional nodes to a TSM
    server will change the groups used to represent a page when
    displaying the Client Nodes table. By changing this page
    grouping used during display, this problem can be circumvented
    because memory use and alignment will be different.   These
    nodes will act as placeholders to shift the point where one
    page is ended and another starts. These nodes must have names
    that place them on a page prior to the page with the error,
    so their names should be near the beginning of the alphabet
    or earlier in sequence than the page that encountered the error.
    
    
    A similar effect can be acheived by deleting nodes that are no
    longer used, if their names appear before the page with the
    error.
    
    To determine the page with the error, it may be helpful to
    turn on Administration Center tracing. Look for the error
    messages listed in the error description.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager Administration    *
    *                 Center users of Version 6.1                  *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This problem is projected to be fixed in a future version of
    the Tivoli Storage Manager server.  Note that this is subject
    to change at the discretion of IBM.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
    Windows.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC62621

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61A

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-08-19

  • Closed date

    2009-08-26

  • Last modified date

    2009-08-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61A

Reference #:

IC62621

Modified date:

2009-08-26

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