IC61544: TSM JAVA GUI FAILS TO START WITH ANS1971E AFTER INSTALLING APPLE 10.5 UPDATE 4

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APAR status

  • Closed as program error.

Error description

  • After installing the Apple 10.5 Update 4 package, the TSM 6.1
    Java GUI fails to load
    with ANS1971E.
    The dsmj.log shows ANS1971E The Remote client agent  (dsmagent)
    could not be started.
    The Scheduler service will continue to work correctly.
    Initial impact: HIGH
    NOTE: This effects the 5.5.x.x client also.
    
    Additional Keywords: zz61
    

Local fix

  • Use the scheduler for backups, or use the Web GUI.
    The command line can be used for commands and backups also.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All version 5.5.0 - 5.5.2 and 6.1.0          *
    *                 backup-archive clients running on Mac OS     *
    *                 10.5.7 with Java Update 4 installed          *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 5.5.3, 6.1.2 and 6.1.3.             *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    

Problem conclusion

  • The TSM Java GUI code erroneously assumed that Java always uses
    /tmp for temporary files. The Java Update 4 for Mac OS 10.5.7
    changed the directory that Java uses for temporary files.
    
    The TSM Java GUI has been fixed so that the GUI will start
    regardless of which directory Java uses for temporary files.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC61544

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61M

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-06-17

  • Closed date

    2009-06-22

  • Last modified date

    2009-11-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R55M PSY

       UP

  • R61M PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61M

Reference #:

IC61544

Modified date:

2009-11-19

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