IC61138: TSM 6.1 CLIENT BACKUPS FAIL DUE TO INTERNAL SERVER ERROR ON THE TSM SERVER

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • During client backups TSM 6.1 Server gives warning:
    ANR0530W Transaction failed for session <num> for node <node> -
    internal server error detected.
    The client gives error and backup fails:
    ANS1301E server detected system error
    Trace shows the following RC error which is not handled in the
    code:
    With trace class SESSION enabled:
    [smnode.c][24665][CreateBitfile]:(996)bfCreate returned 79 when
    termReason is (0)
    [smnode.c][24820][CreateBitfile]:Unhandled result code (79) from
    bfCreate.
    The RC=79 needs to be handled appropriately so that the client
    retries the operation instead of aborting.
    This issue occurs when backing up to DISK storage pool. There is
    a lock contention issue that occurs only for Random Access
    (devtype=DISK) allocation processing where several client
    attempt to store fairly large objects for each session.  TSM
    needs to reserve space before storing data.
    TSM Versions Affected:
    TSM 6.1 servers on all platforms
    Initial Impact:
    Medium
    Additional Keywords:
    zz61 ANR0530W ANS1301E internal server error transaction failed
    

Local fix

  • Possible work arounds:
    1. For scheduled clients, increase randomization to prevent an
    "in rush" of several clients starting at the same time.
    2. Increase the size of the DISK storage pool to allow different
    allocation ranges in the storage pool.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager Server Users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.1.2.  Note that this is           *
    *                 subject to change at the discretion          *
    *                 of IBM.                                      *
    *                                                              *
    *                 Affected platforms:  AIX, HP-UX,             *
    *                 Linux, Sun Solaris, and Windows              *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been corrected.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC61138

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-05-14

  • Closed date

    2009-06-22

  • Last modified date

    2009-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC61138

Modified date:

2009-06-22

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