IC61138: TSM 6.1 CLIENT BACKUPS FAIL DUE TO INTERNAL SERVER ERROR ON THE TSM SERVER

IBM Tivoli Storage Manager V6.1 Fix Pack 2 (6.1.2) Server Downloads
IBM Tivoli Storage Manager V6.1 Fix Pack 3 (6.1.3) Server Downloads

APAR status

• Closed as program error.

Error description

• During client backups TSM 6.1 Server gives warning:
  ANR0530W Transaction failed for session <num> for node <node> -
  internal server error detected.
  The client gives error and backup fails:
  ANS1301E server detected system error
  Trace shows the following RC error which is not handled in the
  code:
  With trace class SESSION enabled:
  [smnode.c][24665][CreateBitfile]:(996)bfCreate returned 79 when
  termReason is (0)
  [smnode.c][24820][CreateBitfile]:Unhandled result code (79) from
  bfCreate.
  The RC=79 needs to be handled appropriately so that the client
  retries the operation instead of aborting.
  This issue occurs when backing up to DISK storage pool. There is
  a lock contention issue that occurs only for Random Access
  (devtype=DISK) allocation processing where several client
  attempt to store fairly large objects for each session.  TSM
  needs to reserve space before storing data.
  TSM Versions Affected:
  TSM 6.1 servers on all platforms
  Initial Impact:
  Medium
  Additional Keywords:
  zz61 ANR0530W ANS1301E internal server error transaction failed
  

Local fix

• Possible work arounds:
  1. For scheduled clients, increase randomization to prevent an
  "in rush" of several clients starting at the same time.
  2. Increase the size of the DISK storage pool to allow different
  allocation ranges in the storage pool.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager Server Users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.1.2.  Note that this is           *
  *                 subject to change at the discretion          *
  *                 of IBM.                                      *
  *                                                              *
  *                 Affected platforms:  AIX, HP-UX,             *
  *                 Linux, Sun Solaris, and Windows              *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been corrected.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP