IC61067: TSM 6.1 SERVER CAN CRASH AFTER SOME PERIOD OF NORMAL OPERATION

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You can track all active APARs for this component.

APAR status

  • Closed as unreproducible.

Error description

  • The TSM 6.1.0 server can crash after running normally for some
    period of time. The time period can vary, depending on load,
    from days to possibly weeks. The cause is that the TSM database
    is attempting to exceed the system limitation for maximum number
    of semaphore arrays, message queues, or application support
    layer heap.
    -
    The problem is that a system memory resource is not being
    released as appropriate.
    -
    TSM Versions Affected:
    TSM 6.1.0 servers on all platforms
    -
    Customer/L2 Diagnostics:
    Upon restart of the TSM server after the crash, the activity
    log may have these messages:
    -
    ANR0171I dbieval.c(779): Error detected on 0:12, database in
    evaluation mode.
    ANR0169E An unexpected error has occurred and the TSM server is
    stopping.
    ANR0162W Supplemental database diagnostic information:
    -1:57049:-1225 ([IBM][CLI Driver] SQL1225N  The request
    failed because an operating system process, thread, or swap
    space limit was reached.  SQLSTATE=57049
    -
    This ANR9999D message may also occur:
    ANR9999D_3831306406 ReportSQLDiagInfo(dbieval.c:1157)
    Thread<50>: Missing sqlState=58005, sqlCode=-902 from table.
    Returning rc = 2158.
    -
    This message occurred on an HP-UX system with the problem:
    ANR0163E dbieval.c(816): Database insufficient memory
    detected on 0:2255.
    ANR0162W Supplemental database diagnostic information:
    -1:57011:-1221
    ([IBM][CLI Driver] SQL1221N  The Application Support Layer
    heap cannot be allocated.  SQLSTATE=57011).
    -
    Messages may vary, but will indicate that a system resource
    limit has been reached.
    -
    If required, TSM support can provide additional diagnostics
    to help determine if this problem exists.
    -
    Note that the TSM server may crash with similar messages due
    to misconfiguration or a configuration which is not sufficient
    for it's workload. This type of crash would not be solved
    by the fix for this apar.
    -
    Initial Impact:
    High
    -
    Additional Keywords:
    MSGANR0162W MSGANR9999D MSGANR0169E MSGANR0163E zz61 tsm61
    crash abend restart 52005
    

Local fix

  • Restart the TSM server periodically. Restarting the TSM server
    after the crash will resume normal operation, no other
    action is necessary. Install fixing maintenance when available.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of Tivoli Storage Manager server V6.1. *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR Description.                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Apply the level containing this fix. This
    problem is fixed in level 6.1.1.0.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC61067

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61L

  • Status

    CLOSED UR5

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-05-07

  • Closed date

    2009-05-19

  • Last modified date

    2009-05-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels



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Document information


More support for:

Tivoli Storage Manager

Software version:

61L

Reference #:

IC61067

Modified date:

2009-05-19

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