IC59290: TSM SERVER CAN CRASH DURING NAS NDMP BACKUP OR RESTORE OPERATION S

IBM Tivoli Storage Manager V6.1 Fix Pack 2 (6.1.2) Server Downloads

APAR status

• Closed as program error.

Error description

• The TSM server can crash while processing a NAS NDMP backup or
  restore operation in filer-to-server configurations.  This
  crash will happen if the process is ending prematurely
  because of an error, or if the operation was cancelled by an
  administrator.
  .
  Customer/L2 Diagnostics:
  In addition to a TSM server crash and core, the following
  messages may be found in the dsmserv.err log file:
  .
    ANR9999D Attempt to destroy non-idle condition variable;
    thread XXXX (tid X).
  .
    or
  .
    ANR9999D Condition variable destruction failure, rc=16
    (Device busy), sessP->aux_2IdleCond; thread XX (tid XXXXX).
  .
  The following known failing callstacks have also been
  associated with this problem:
  .
    pkthread.AbortServer
    pkthread.pkAbort
    pkmon.TrapSyncError
    pkmon.pkDestroyCondition
    sssess.ssEndSession@AF23_17
    sssess.ssEndSession
    bfutil.bfEndSession@AF69_60
    bfutil.bfEndSession
    afremote.DoEndSess
    afremote.AfRtrvRemoteThread
    pkthread.StartThread
  .
    pkthread.AbortServer
    pkthread.pkAbort
    pkmon.TrapSyncError
    pkmon.pkDestroyCondition
    sssess.ssEndSession
    bfutil.bfEndSession
    afremote.DoEndSess
    afremote.AfStoreNativeThread
    pkthread.StartThread
  .
  Initial Impact:
  Medium
  .
  TSM Versions Affected:
  All 5.4 and 5.5 TSM Servers with configured NAS filer-to-server
  activity.
  .
  Additional Keywords:
  CRASH TSM ABEND ABORT MSGANR9999D TOC NDMP NAS VARIABLE FAILURE
  NON-IDLE CANCEL FILER-TO-SERVER AUX_2IDLECOND AUX_1IDLECOND
  .
  

Local fix

• Do not cancel an active NDMP process.
  Resolve the errors causing NDMP processing to end prematurely.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All TSM server customers.                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available.           *
  *                 This problem is currently projected to       *
  *                 be fixed in levels 5.5.3.                    *
  *                 Note that this is subject to change at       *
  *                 the discretion of IBM.                       *
  ****************************************************************
  *
  

Problem conclusion

• The TSM server has been corrected.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  PK80498

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R55Z PSY

     UP