HE12308: When IBM Content Collector Outlook Extension is enabled, inline replies in Microsoft Outlook 2013 do not work

IBM Content Collector V4.0.1 Fix Pack 2

APAR status

• Closed as program error.

Error description

• Outlook 2013 allows to reply to or forward a message from the
  inbox without opening a new window. In that case, the reading
  pane is replaced by a compose area containing the new message
  and a new MESSAGE tab containing the COMPOSE TOOLS is added.
  With IBM Content Collector Outlook Extension being installed
  and enabled, this did not work. Instead of the compose area
  opening as expected, the reading pane was redisplayed.
  
  Whenever an activity is performed, Outlook fires corresponding
  events (such as a selection change event or an inline
  response event). The IBM Content Collector Outlook Extension
  reacts to such events and performs additional activities based
  on those events. In the given scenario, the Outlook Extension
  relied on a certain sequence of events. If the events were
  fired in that expected sequence, Outlook worked correctly,
  but failed if the sequence was reverted.
  

Local fix

• You can circumvent the problem by selecting the Outlook option
  "Open replies and forwards in a new window" (Mail tab).
  

Problem summary

Problem conclusion

• Starting with this fix, IBM Content Collector does no longer
  depend on the sequence of events.
  

Temporary fix

• Starting with Limited Availability Interim Fix
  4.0.1.0-IBM-ICC-OE-LA003, IBM Content Collector does no longer
  depend on the sequence of events.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ICC FOR EMAIL

• Fixed component ID

  5724V5700

Applicable component levels

• R401 PSY

     UP