HE11550: If IBM Content Collector cannot find an entry in the Domino directory for a Domino server, the Email Connector might fail

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If the server name for a Domino server is provided in host name
    format instead of the Lotus Notes abbreviated format, it cannot
    be found in the Domino address book. As a result, the IBM
    Content Collector Email Connector might fail. The same problem
    occurs if there is no entry for the server in the Domino address
    book.
    

Local fix

  • Provide the Domino server name in Lotus Notes abbreviated
    format, not as host name, and ensure that there is an entry for
    the server in the Domino address book.
    

Problem summary

  • If a Lotus Domino server is defined as collection source in a
    task route and the server name is provided in host name format
    instead of the Domino name, the IBM Content Collector Email
    Connector might fail. This problem occurs whenever a Notes
    document cannot be archived and is added to the IBM Content
    Collector blacklist.
    
    When a document is added to the blacklist, IBM Content Collector
    generates a URL link to the problematic document. To do so,
    Content Collector searches the Domino Directory for the
    corresponding Domino server document and resolves the server
    name to its host name. If the server name was already defined in
    host name format, the server document cannot be found, which
    causes the IBM Content Collector Email Connector service to stop
    unexpectedly.
    

Problem conclusion

  • Starting with IBM Content Collector 3.0.0 IF005, the address
    book handling was improved so that this problem does not occur
    anymore.
    

Temporary fix

Comments

APAR Information

  • APAR number

    HE11550

  • Reported component name

    ICC FOR EMAIL

  • Reported component ID

    5724V5700

  • Reported release

    300

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-06-15

  • Closed date

    2012-09-28

  • Last modified date

    2012-09-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ICC FOR EMAIL

  • Fixed component ID

    5724V5700

Applicable component levels

  • R300 PSY

       UP



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Document information


More support for:

Content Collector
Content Collector for Email

Software version:

3.0

Reference #:

HE11550

Modified date:

2012-09-28

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