HE11550: If IBM Content Collector cannot find an entry in the Domino directory for a Domino server, the Email Connector might fail

APAR status

• Closed as program error.

Error description

• If the server name for a Domino server is provided in host name
  format instead of the Lotus Notes abbreviated format, it cannot
  be found in the Domino address book. As a result, the IBM
  Content Collector Email Connector might fail. The same problem
  occurs if there is no entry for the server in the Domino address
  book.
  

Local fix

• Provide the Domino server name in Lotus Notes abbreviated
  format, not as host name, and ensure that there is an entry for
  the server in the Domino address book.
  

Problem summary

• If a Lotus Domino server is defined as collection source in a
  task route and the server name is provided in host name format
  instead of the Domino name, the IBM Content Collector Email
  Connector might fail. This problem occurs whenever a Notes
  document cannot be archived and is added to the IBM Content
  Collector blacklist.
  
  When a document is added to the blacklist, IBM Content Collector
  generates a URL link to the problematic document. To do so,
  Content Collector searches the Domino Directory for the
  corresponding Domino server document and resolves the server
  name to its host name. If the server name was already defined in
  host name format, the server document cannot be found, which
  causes the IBM Content Collector Email Connector service to stop
  unexpectedly.
  

Problem conclusion

• Starting with IBM Content Collector 3.0.0 IF005, the address
  book handling was improved so that this problem does not occur
  anymore.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ICC FOR EMAIL

• Fixed component ID

  5724V5700

Applicable component levels

• R300 PSY

     UP