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HD95246: CATIA HELP CANNOT BE ACCESSED WHEN STARTING WITH V5 VPM ENVIRONM ENT FILE AND VICE VERSA AND NAVIGATION MISSING IN V5 VPM DOC

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APAR status

  • Closed as Permanent restriction.

Error description

  • - SCENARIO
---------------
1. Install CATIA
2. Install ENOVIA V5 VPM into the same installation directory
(of step 1) (to be able to use the ENOVIA V5 VPM Navigator
toolbar within the CATIA session)
3. Install the CATIA documentation into a directory and the
ENOVIA V5 VPM documentation into a different directory.
Remark: It is not possible to install the ENOVIA V5 VPM
documentation into an installed CATIA documentation, and vice
versa. Error message in this case: <Installation directory>
must be empty
4. Start a CATIA session with the generated CATIA environment
file (of step 1), e.g. (in one line):
<Code_inst_dir>\intel_a\code\bin\CATSTART.exe -env
CATIA_P3.V5R20.B20 -direnv <CATEnv_dir> -run "CNEXT"
5. In the CATIA session declare both documentation
directories of step 3 in TOOLS / OPTIONS / GENERAL / HELP /
TECHNICAL DOCUMENTATION / LOCATION and then confirm this with
button OK.
6. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> Only the CATIA V5 documentation appears in the web
browser (ERROR)
Expected result: The customer expects to be able to read and
search both the CATIA and the ENOVIA V5 VPM documentation
7. In the CATIA session remove the CATIA documentation from
the declaration (see step 5), leaving only the ENOVIA V5 VPM
documentation declared.
8. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> No documentation appears (ERROR), only the error message:
No document is associated to the current command
Expected result: The declared ENOVIA V5 VPM documentation
should appear.
9. Exit the running CATIA session
10. Start a new CATIA session with the generated ENOVIA V5
VPM environment file (of step 2), e.g. (in one line):
<Code_inst_dir>\intel_a\code\bin\CATSTART.exe -env
ENOVIA_V5_VPM.V5R20.B20 -direnv <CATEnv_dir> -run "CNEXT"
11. In the CATIA session declare both documentation
directories of step 3 in TOOLS / OPTIONS / GENERAL / HELP /
TECHNICAL DOCUMENTATION / LOCATION and then confirm this with
button OK.
12. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> Only the ENOVIA V5 VPM documentation appears in the web
browser
(ERROR)
And the ENOVIA V5 VPM documentation appears without header
and without left navigation bar (ERROR)
See the screenshot
"Negative_result_for_V5_VPM_docu_with_V5_VPM_env_file.JPG"
Expected result: The customer expects to be able to read and
search
both the CATIA and the ENOVIA V5 VPM documentation
And the header and the left navigation bar should appear for
the ENOVIA V5 VPM documentation
13. In the CATIA session remove the ENOVIA V5 VPM
documentation from the declaration (see step 11), leaving
only the CATIA documentation declared.
14. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> No documentation appears (ERROR), only the error message:
No document is associated to the current command
Expected result: The declared CATIA documentation should
appear.
- Result : Problem reproduced both on customer's reported
level, as well as on currently latest available level.

Local fix

  • empty

Problem summary

  • - SCENARIO
---------------
1. Install CATIA
2. Install ENOVIA V5 VPM into the same installation directory
(of step 1) (to be able to use the ENOVIA V5 VPM Navigator
toolbar within the CATIA session)
3. Install the CATIA documentation into a directory and the
ENOVIA V5 VPM documentation into a different directory.
Remark: It is not possible to install the ENOVIA V5 VPM
documentation into an installed CATIA documentation, and vice
versa. Error message in this case: <Installation directory>
must be empty
4. Start a CATIA session with the generated CATIA environment
file (of step 1), e.g. (in one line):
<Code_inst_dir>\intel_a\code\bin\CATSTART.exe -env
CATIA_P3.V5R20.B20 -direnv <CATEnv_dir> -run "CNEXT"
5. In the CATIA session declare both documentation
directories of step 3 in TOOLS / OPTIONS / GENERAL / HELP /
TECHNICAL DOCUMENTATION / LOCATION and then confirm this with
button OK.
6. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> Only the CATIA V5 documentation appears in the web
browser (ERROR)
Expected result: The customer expects to be able to read and
search both the CATIA and the ENOVIA V5 VPM documentation
7. In the CATIA session remove the CATIA documentation from
the declaration (see step 5), leaving only the ENOVIA V5 VPM
documentation declared.
8. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> No documentation appears (ERROR), only the error message:
No document is associated to the current command
Expected result: The declared ENOVIA V5 VPM documentation
should appear.
9. Exit the running CATIA session
10. Start a new CATIA session with the generated ENOVIA V5
VPM environment file (of step 2), e.g. (in one line):
<Code_inst_dir>\intel_a\code\bin\CATSTART.exe -env
ENOVIA_V5_VPM.V5R20.B20 -direnv <CATEnv_dir> -run "CNEXT"
11. In the CATIA session declare both documentation
directories of step 3 in TOOLS / OPTIONS / GENERAL / HELP /
TECHNICAL DOCUMENTATION / LOCATION and then confirm this with
button OK.
12. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> Only the ENOVIA V5 VPM documentation appears in the web
browser
(ERROR)
And the ENOVIA V5 VPM documentation appears without header
and without left navigation bar (ERROR)
See the screenshot
"Negative_result_for_V5_VPM_docu_with_V5_VPM_env_file.JPG"
Expected result: The customer expects to be able to read and
search
both the CATIA and the ENOVIA V5 VPM documentation
And the header and the left navigation bar should appear for
the ENOVIA V5 VPM documentation
13. In the CATIA session remove the ENOVIA V5 VPM
documentation from the declaration (see step 11), leaving
only the CATIA documentation declared.
14. In the CATIA session press key F1 or menu HELP / CATIA V5
help
==> No documentation appears (ERROR), only the error message:
No document is associated to the current command
Expected result: The declared CATIA documentation should
appear.
- Result : Problem reproduced both on customer's reported
level, as well as on currently latest available level.

Problem conclusion

  • THIS PROBLEM IS PERMANENT RESTRICTION.
Additional Closure Information:
Incident Diagnosis:
Only one documentation media is available at the same time.
Reason:
There is no common file between two different documentation
media. CATIA documentation frame
files (top and left parts), mapping tables and topic files
are different from ENOVIA V5 VPM
documentation frame, mapping tables (except for the
CommonId2url.CATNls mapping table which
contains links to topics available in only one documentation
media) and topic files. When you
start CATIA application, you are in a specific environment
(CATIA OR ENOVIA V5 VPM in your
case), and this environment defines which documentation frame
files (online\CATIAAfr_C2\... OR
online\lcafr_L2\...) and mapping tables
(resources\msgcatalog\CATIA_P3Id2url.CATNls OR
resources\msgcatalog\ENOVIA_V5_VPMId2url.CATNls) will be
accessed from the root defined in
Tools>Options to build the HTML page associated with the
current command.
By-Pass:
It is possible to access topic files from both CATIA_P3 and
ENOVIA_V5_VPM documentation media
by copying CATIA_P3Id2url.CATNls and
ENOVIA_V5_VPMId2url.CATNls in CommonId2url.CATNls.
However, for topics available in both documentation media,
only the first topic file found in
the common mapping table will be found (however most of time
the content of topic files should
be the same so it's not a big problem).
Another point is that for topics that are not in the
documentation media defined in the
environment file, the frame files will not be found and then
will remain blank (as in your
tests).

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    HD95246
    • 

  • Reported component name
    ENOVIA V5 VPM N
    • 

  • Reported component ID
    569151400
    • 

  • Reported release
    519
    • 

  • Status
    CLOSED  PRS
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2010-04-08
    • 

  • Closed date
    2010-06-25
    • 

  • Last modified date
    2010-06-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS7P2G","label":"ENOVIA V5 VPM Discipline"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"519","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            25 June 2010
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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