IBM Support

IBM TS7700 Remote Support Overview

Product documentation


Abstract

IBM® highly encourages you to take advantage of IBM Call Home and all its related
features to allow you and IBM to partner for your success. Call Home is a support function
embedded in all storage products. By enabling Call home, the health and stability of your
system is monitored every hour of every day throughout the year by the industry’s top
troubleshooting specialists at IBM support. As an IBM client, the Call Home service will
effectively provide you with reduced risk over an un-monitored system by alerting you of
a system defect through My Notifications, automatically opening a Problem Management
Record (PMR), and ultimately, decreasing system downtime through faster problem
determination and resolution.

Copyright date

2015

Original publication date

2015/3/18

Product Alias/Synonym

Hydra

Document information

More support for: TS7700 virtual tape systems

Version: Not Applicable

Operating system(s): N/A

Software edition: N/A

Reference #: S7005139

Modified date: 18 March 2015


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