Troubleshooting
Problem
Data collection guidelines for multiple IBM and third vendor products connected to IBM System Storage N series products
Cause
In case of technical problems with IBM System Storage IBM System Storage N series product involvement, customer can start to collect log files close to the incident.
This can help to capture relevant information before it is being overwritten by wrapping logfiles.
It further helps to avoid delays in providing logfiles to IBM for problem analysis.
Diagnosing The Problem
Depending on the kind of incident it could make sense to collect data from all involved components like host systems, SAN and/or network devices and the attached storage systems.
Resolving The Problem
The data collection guideline can be obtained by following this link.
| Storage Components |
 Data Collection Guide for IBM N series 7-mode.pdf |
 Data Collection Guide for IBM N series cluster-mode.pdf |
Additional guidelines can be found in the table below.
| General Information |
 General Questionnaire.pdf |
 Performance Questionnaire.pdf |
 Data Transfer to IBM.pdf |
Please be aware that a new browser window/tab will be opened with the data collection instruction for the selected product in PDF format for download.
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Document Information
Modified date:
15 December 2021
UID
ssg1S1005408