IBM Support

Info Letter: Changes to ECC broadband callhome server IP addresses

Flash (Alert)


The IP addresses for some of the ECC target server are being changed.


As documented in the IBM Data Protection & Retention (DP&R) System Connectivity and Security Whitepaper v2.10 from 4/16,
one server will be discontinued and replaced by a new server, for both basic ECC callhome as well as ECC Edge callhome.

Solution (Procedure):
Customer network configuration may need to be updated in order to allow the ECC client running on TSSC to be able to connect to the new server IP address through the customer firewall or proxy server.
Failure to update firewall/proxy rules may eventually result in failure to successfully call home.
Note: No changes are required to TSSC configuration itself. Updated ECC configuration is downloaded by the callhome process automatically.

Cross reference information
Segment Product Component Platform Version Edition
Tape Storage Tape Libraries TS3500 Tape Library

Document information

More support for: Tape Libraries

Version: Version Independent

Operating system(s): Platform Independent

Software edition: N/A

Reference #: S1005306

Modified date: 09 July 2015

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