Historical information for N series support

Preventive Service Planning


Abstract

This document provides important information for obtaining support and service for IBM® System Storage™ N series storage systems. N series customers, business partners, and IBM personnel should be aware of this information and follow the instructions provided to successfully view N series content on the IBM Support Portal and obtain support for the N series offerings purchased.

Content


As of April 29, 2015, N series no longer requires registration to get access to N series downloads. A Maintenance Contract is required.

    N series downloads available through Support Portal or Fix Central
    Using the IBM Support Portal
      IBM's new support website, known as the IBM Support Portal, is used to obtain N series content. Note that the IBM Support Portal's " Support & downloads quick start" page has a maximum limit on the number of products that can be selected. Even with only N series offerings selected, this selection limit can be reached due to the combination of hardware, firmware, host connectivity utilities and software that install on N series hardware and customers' host servers. The IBM Support Portal also has a maximum number of product offerings that can be associated with your IBM ID, but only a subset of those selections can be active at the same time in an IBM Support Portal session. To associate more product selections with your IBM ID, use the functions of the " Support" (Portal) page as explained in the help information available from the IBM Support Portal.

      To enter the IBM Support Portal without viewing educational materials, use:

      Note: The vanity URL ( http://www.ibm.com/storage/support/nseries/ ) presents the page you are reading now that contains important information for obtaining service and support. To access the IBM Support Portal directly without viewing these reference materials, use the Portal's entry page above.

    Software Support
    Software Licenses
      Various Licensed Software Activation Codes (i.e., "License Activation Codes" or "license keys") are required to complete the installation and to activate features for some of the software associated with the N series storage systems. Refer to the general information on license key management for details on the management of the license keys required for the Data ONTAP® operating system running on the N series storage systems as well as various other N series software offerings that run on host servers and utilize the N series storage systems.

    N series product resources
      Various N series product resources are publicly available for review without requiring registration for access to N series content. Website links to access these resources and descriptions of the content are provided in the following list.

      Product information (data sheets)

      Provides IBM marketing information on all IBM Network Attached Storage (NAS) storage systems; including data sheets on the N series hardware, software, and solutions.

      Interoperability matrices

      Provides matrices intended to aid in the design of high quality solutions for leading storage platforms. The matrices are also intended to help reduce solution design time by identifying supported combinations of N series machines with tape drives and libraries, storage subsystems and storage management, middleware and virus protection software, system management software, and other tested independent software vendor (ISV) applications.

      Machine Type/Model cross-reference

      Provides a list of the N series products by name and machine type/model; organized as filers/gateways, storage expansion units, and storage solution racks.

      Field Replaceable Units (FRU)

      Provides lists of the N series FRU part numbers; organized by adapter cards, hard disk drives, subassemblies and parts, chassis, power cords, and cables.

      Redbooks

      Queries the IBM Redbooks website to provide a list of the currently available Redbooks and Redpapers describing the use of the N series storage systems for various data management solutions.

    AutoSupport
      AutoSupport is an integrated and efficient monitoring and reporting feature of the Data ONTAP operating system that runs on the N series storage systems. It continuously monitors the health of your N series storage system, and it will automatically notify IBM Service and Support when certain problems are detected. Refer to the N series AutoSupport Overview for an explanation of what AutoSupport is, and how it works for the supported releases of the Data ONTAP operating system.

    Contacting Service and Support
      When placing a call with IBM Service and Support for N series products, all calls should be placed via the "Hardware Support" option regardless if they are problems or questions concerning access (entitlement), hardware, license keys, firmware, software, or host connectivity utilities.

      If you have a problem that is related to the N series products such as accessing product publications or obtaining software upgrades as part of the web-based product information, you should contact IBM Service and Support as noted above. When reporting a problem specific to N series web-based product support, include the following information so that your problem can be resolved quickly:
      1. The IBM ID you are using when attempting to access product support information..
      2. The Machine Type and Serial number (MTS) for each N series storage system affected by the problem.
      3. The Web Access Key(s) you are using when attempting to access firmware, software, or host connectivity utilities on the IBM software distribution website.
      4. A complete description of the problem that is being encountered; for example, depictions of the website pages used in attempting to navigate to the information of interest.

    Cross reference information
    Segment Product Component Platform Version Edition
    Network Attached Storage (NAS) System Storage EXN1000 SATA Expansion unit (2861-001)
    Network Attached Storage (NAS) System Storage EXN2000 FC Expansion unit (2863-001)
    Network Attached Storage (NAS) System Storage EXN3000 Storage Expansion unit (2857-003)
    Network Attached Storage (NAS) System Storage EXN3200 M/T 2857-306
    Network Attached Storage (NAS) System Storage EXN3500 M/T 2857-006
    Network Attached Storage (NAS) System Storage EXN4000 Storage Expansion unit (2863-004)
    Network Attached Storage (NAS) System Storage N3150 M/T 2857-A15- A25
    Network Attached Storage (NAS) System Storage N3220 M/T 2857-A12- A22
    Network Attached Storage (NAS) System Storage N3240 M/T 2857-A14- A24
    Network Attached Storage (NAS) System Storage N3300 M/T 2859-A10- A20
    Network Attached Storage (NAS) System Storage N3400 M/T 2859-A11- A21
    Network Attached Storage (NAS) System Storage N3600 M/T 2862-A10- A20
    Network Attached Storage (NAS) System Storage N3700 M/T 2863-A10- A20
    Network Attached Storage (NAS) System Storage N5200 M/T 2864-A10- A20- G10- G20
    Network Attached Storage (NAS) System Storage N5300 M/T 2869-A10- A20- G10- G20
    Network Attached Storage (NAS) System Storage N5500 M/T 2865-A10- A20- G10- G20
    Network Attached Storage (NAS) System Storage N5600 M/T 2868-A10- A20- G10- G20
    Network Attached Storage (NAS) System Storage N6040 M/T 2858-A10- A20
    Network Attached Storage (NAS) System Storage N6060 M/T 2858-A12- A22
    Network Attached Storage (NAS) System Storage N6070 M/T 2858-A11- A21
    Network Attached Storage (NAS) System Storage N6210 M/T 2858-C10- C20
    Network Attached Storage (NAS) System Storage N6220 M/T 2858-C15- C25- E15- E25
    Network Attached Storage (NAS) System Storage N6240 M/T 2858-E11- C21- E21
    Network Attached Storage (NAS) System Storage N6250 M/T 2858-E16- E26
    Network Attached Storage (NAS) System Storage N6270 M/T 2858-E12- C22- E22
    Network Attached Storage (NAS) System Storage N7550T M/T 2867-C20
    Network Attached Storage (NAS) System Storage N7600 M/T 2866-A10- A20- G10- G20
    Network Attached Storage (NAS) System Storage N7700 M/T 2866-A11- A21- G11- G21
    Network Attached Storage (NAS) System Storage N7800 M/T 2867-A10- A20- G10- G20
    Network Attached Storage (NAS) System Storage N7900 M/T 2867-A11- A21- G11- G21
    Network Attached Storage (NAS) System Storage N7950T M/T 2867-E22

    Document information


    More support for:

    Data ONTAP

    Version:

    Not Applicable

    Operating system(s):

    Data ONTAP

    Reference #:

    S1003659

    Modified date:

    2010-08-26

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