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Storage support  >  Storage software  >  SAN Volume Controller (2145)

Obtaining Service
 Preventive Service Planning
 
Abstract
Support for Virtualization family products
 
Content

USA and Canadian Support

NOTE: If you aren't sure whether the problem is with hardware or with software, call Software Support first.

Software:
  • Defect & "How-to" voice support is provided at no additional charge for the first year via Software Maintenance; renewal of the Software Maintenance is required for subsequent years
  • Call 1-800 IBM-SERV and select
    • Business Solutions (option 2), then
    • Software (option 2), then
    • Other Software (option 7)
  • If asked for an operating system, say "Storage"
  • Give the following information to the call agent:
    • The IBM Customer number used to order the software
    • The product name for which you need support, for example
      "SAN Volume Controller"
      "TS7530 Virtualization Engine"
Hardware:
  • Defect voice support is provided via warranty for the first year, a maintenance contract for the product hardware is required for subsequent years.
  • Call 1-800-IBM-SERV and select
    • Business Solutions (option 2), then
    • Hardware (option 1)
  • Enter the machine type of the product (for example, 2145).
  • Follow the prompt for new or existing calls, or other questions. To open a new problem, you will need to provide the serial number of the device.
  • Note: All "How to" questions (for example, configuration, zoning) for the SVC 2145 product are supported through Software Maintenance; always call Software Support for SAN Volume Controller "How to" questions.


Other Geographies :

For voice support in other geographies
Refer to http://www.ibm.com/planetwide/, select the country to find sales and technical support phone numbers for that country. Call the appropriate number and ask for help with the specific Virtualization Family software product(s) you are using.

Note: Service and Support for specific versions and models are available until the product End of Service date.
 
 
 

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Document information
 Product categories:
 Hardware
 Computer Storage
 Storage Virtualization
 SAN Volume Controller
 IBM TotalStorage SAN Volume Controller Storage Engine
 Operating system(s):
  N/A
 Version:
  Version Independent
 Reference #:
  S1003141
 IBM Group:
 Storage Systems Group
 Modified date:
 2007-09-13

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