PUB: SurePOS 500-xx1/xx2 - Hardware Service Guide

Manual


Abstract

This manual is to be used by trained point-of-sale equipment service representatives in servicing SurePOS 500/600 Systems

Content

Select Your Language => ENGLISH

Inside this manual, you will find the following topics

Chapter 1 Introducing the SurePOS 500/600 Series 1
SurePOS 500/600 models 2
SurePOS 500 models 3
SurePOS 600 models 3
Standard features 3
Optional features 4
Dual-display feature 4
PC Card subsystem 4
System software features 5
Mounting options 6
System management 14
System management programs 14
Remote management 14
Compatible products 15
System port specifications 15
Chapter 2 Connecting input/output devices 17
Front and tailgate connector panels 17
Chapter 3 Resolving problems 21
Start problem diagnosis here 21
Preliminary checklist 22
Troubleshooting 23
Error codes 27
POST error codes 27
POST beep codes 29
CMOS recovery 30
Chapter 4 Removing and replacing FRUs 31
Base cover and rear cover for the SurePOS 500/600 Series– removing and replacing 32
Power supply – removing and replacing 34
Connecting the cables and using cable-ties for counter mount system    .36
Connecting cables to the front panel 36
Connecting cables to the rear connector panel 37
Mounting options – removing and replacing 40
Free-standing SurePOS 500/600 – removing and replacing 40
Non-keyboard integration tray – removing and replacing 42
Keyboard integration tray mounting for countertop and cash drawer    .52
Compact-size keyboard integration tray mounting for the cash drawer    .62
Integrated character display – removing and replacing 70
Magnetic stripe reader (MSR) – removing and replacing 72
Hard disk drive (HDD) or CompactFlash – removing and replacing 73
PC card adapter – removing and replacing 75
Stereo-speaker kit – removing and replacing 76
Memory module – removing and replacing 78
Touch screen – removing and replacing 80
Non-touch screen – removing and replacing 83
Presence sensor – removing and replacing 85
System board and LCD assembly removal 86
Operator display (LCD) – removing and replacing 88
Operator-panel card – removing and replacing 90
System board – removing and replacing 91
System-board jumper locations 93
System board jumper settings 94
System-board battery – removing and replacing 95
Processor module – removing and replacing 96
Operator-display daughter card – removing and replacing 98
Rear connector panel (tailgate) – removing and replacing 99
Removing the rear connector panel (tailgate) 99
Installing the rear connector panel (tailgate) 104
Cash drawer FRUs – removing and replacing 105
Full-size cash drawer FRUs – removing and replacing 105
Compact cash-drawer FRUs – removing and replacing 108
Common cash-drawer FRUs – removing and replacing 113
Distributed character display or APA display– disassembling 118
IBM 4610 SureMark printers – removing and replacing 121
4610 SureMark – removal 125
4610 SureMark – replacing 126
4610 SureMark printer installation on a non-keyboard integration tray   .127
4610 SureMark printer installation on a keyboard integration tray 129
Removing IBM 4820 SurePoint Solution 130
Distributed 4820 SurePoint Solution Installation 130
Integrated 4820 SurePoint Solution Installation 130
4820 SurePoint Solution Model 4FT or 4FD removal on keyboard integration tray 133
Chapter 5 Installing SurePOS 500/600 with Wall Mount feature options 135
Removing the SurePOS 500/600 with Wall Mount feature from the wall mount plate 136
Attaching the system to the wall mount plate 137
Wall mount covers removal and replacing 140
Reinstalling the front throat cover 142
Wall mount power supply removal and replacement 143
Wall mount hard-disk drive (HDD) or CompactFlash replacement 145
Wall mount memory removal and installation 147
Connector panel (tailgate) – removal and replacing 149
Connector panel (tailgate) removal 149
Reinstalling the connector panel (tailgate) 149
Hinge assembly removal and replacement 151
Connecting the cables and using cable-ties 153
Connecting cables to the front panel, wall mounted 153
Connecting cables to the tailgate connector panel, wall mounted 153
Chapter 6 Control procedures for the SurePOS 500/600 Series 159
Updating the flash BIOS 159
Power interruption during flash BIOS update procedure 160
Using the Setup Utility 160
Usage tips and navigation 160
Starting the Setup Utility 162
System diagnostics and troubleshooting 167
Using the Service Diskette 167
Peripheral default baud rates 167
Real-time clock and CMOS 167
Restoring the default CMOS settings 167
Clearing the CMOS settings 167
Losing Vital Product Data (VPD) 168
Chapter 7 Keyboard– Removing and Replacing 169
Keyboard/pointer symptoms 170
CANPOS Keyboard components - removing and replacing 171
CANPOS keypad assembly 172
CANPOS keyboard logic card 175
CANPOS keyboard with MSR 176
Appendix A SurePOS 500/600 Series parts catalog 179
Assembly 1: External parts 180
Assembly 2: Internal parts 182
Assembly 3: Wall Mount feature parts 184
Assembly 4: Optional features 186
Assembly 5: Compact cash drawer 190
Assembly 6: Standard cash drawer 192
Assembly 7: Countertop non-keyboard integration tray and filler panels    .194
Assembly 8: Cash drawer non-keyboard integration tray and filler panels 196
Assembly 9: Countertop and cash drawer keyboard integration tray and filler panels 198
Assembly 10: 4820 mounting hardware and covers 200
Assembly 11: Tools (not shown) 202
Assembly 12: Kitchen system 204
Assembly 13: Power cords (not shown) 206
Appendix B Connector-pin assignments 209
External connectors 209
Speaker kit connector 209
MSR connector 209
USB port connector (2) 210
Keyboard and mouse connector 210
Microphone connector 210
Headphone connector 211
Serial connectors 211
Parallel connector 213
Diskette-drive connector 213
Ethernet connector 214
External video connector 214
Cash drawer connector (2) 215
Integrated customer display connector 215
Appendix C IRQ and DMA channel assignments 217
Appendix D Operating and maintaining the system 219
Using the operator display 219
Using the brightness controls 219
Using the contrast controls (Model 521 only) 219
Cleaning the screen 219
Using the touch screen 220
Calibrating the touch screen in Windows 220
Uninstalling and reinstalling TouchWare drivers 224
Calibrating the presence sensor (Models 561 and 562) 224
Maintaining the SurePOS 500/600 Series 226
Using and maintaining the MSR 226
Other maintenance hints 226
Appendix E SurePOS 500/600 Series tips 227
Tools 227
Appendix F Notices 229
Electronic emission notices 230
Federal Communications Commission (FCC) statement 230
Industry Canada Class A emission compliance statement 230
Avis de conformité aux normes d’Industrie Canada 230
European Union (EU) Mark of Conformity Statement 230
Germany 230
Australia / New Zealand 231
Japanese Voluntary Control Council for Interference (VCCI) statement    .231
Chinese Class A warning statement 232
Taiwanese Class A warning statement 232
Korean communications statement 232
Electrostatic discharge (ESD) 232
Mercury-added statement 233
Trademarks                      233
Appendix G Safety Information 235
Safety Information-English 235
Safety Information-Arabic 237
Safety Information-Brazilian Portuguese 239
Safety Information-French 241
Safety Information-Hebrew 244
Safety Information-Korean 246
Safety Information-Italian 249
Safety Information-Spanish 252
Safety Information-German 254
Safety Information-Traditional Chinese 256


Publication number

GY27-0396

Original publication date

2006/1/31

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Document information


More support for:

SurePOS 500 Series
Publications

Version:

4840-5x1, 4840-5x2, 4840-6x1, 4840-6x2

Operating system(s):

Platform Independent

Reference #:

R7000018

Modified date:

2006-02-01

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