IBM Support

Getting Started Guide: IBM SureMark 4610-1NR Printer

Technote (FAQ)


This is the FIRST place to look for 4610-1NR support! It has an overview, options, cables, dimensions, driver information, pictures, configuration, firmware, migration tips, troubleshooting and where to get more support.


Note that there is a lot of 4610-TF6 information in our Knowledgebase that may or may not apply. Please check with TechLine if you need clarification. Need to print documents? We also offer a two station 4610-2CR/2NR Suremark Printerr
The content below is being updated frequently so always check here for the latest tips based on feedback from other users. Please email any updates, suggestions or corrections to us.

Index Quick Links

- Overview
- Fast Facts
- Options
- FAQs
- Cables
- Dimensions
- Supported OSs
- Photography & Videos
- Configuration & Firmware
- Migration Considerations
- Epson Emulation
- Paper
- Troubleshooting
- Support

- Features & Specifications
- Sales Information
- Announcement
- Pictorial Feature Guide
- Firmware Updates
- Driver Downloads
- Windows Demo
- User & Service Guides
- Knowledgebase FAQs
- Submit Questions to TechLine

The new 4610 SureMark Printer Model 1NR is a single-station thermal POS receipt printer offering high-speed receipt printing - up to 80 lines per second, superior reliability, serviceability, and usability. Available worldwide, this model replaces models Tx6, and Tx7 and can easily be configured by users to print DBCS (double-byte character set) characters used in some Asia-Pacific countries, or SBCS (single-byte character set) characters, used in most other countries throughout the world. Available RS-232, RS-485 and USB (2.0) communication interfaces enable attachment to IBM’s wide range of SurePOS Series point-of-sale systems plus PCs and competitive systems.

Servicing and managing this new POS printer is very simple and easy. Customers who choose to service their own printers will value the simple FRU (field replaceable unit) replacement of the thermal print head, the main card assembly, and the communication interface adapter. Systems management sensors include a paper motion / paper out sensor, cutter-complete sensor, a low-paper sensor, a print head ‘health’ sensor plus several more. The 1NA model includes Advanced Exchange service and the 1ND model includes Depot Repair service. These two models are not available in all geographies.

Extending IBM’s commitment to Eco-Friendliness, this new 4610 Printer minimizes landfill waste and carbon emissions by using packaging materials that consist mostly of recycled post-consumer materials. All packaging materials and most of the materials used to manufacture the printer are recyclable. Additionally, this printer is designed to print the very latest in receipt media technology - new polymer receipt media, which offers a very green alternative to paper receipt media.

Several ease-of-use features have been added to this new model. Easy drop-and-load paper loading and a cover open button make paper loading fast and easy. Support for large four-inch diameter paper rolls minimizes labor expenses by reducing roll changes. A ‘compatibility mode’ is offered for customers who wish to retain existing applications while upgrading their printers. This new model is designed to reduce the number of models offered and to accommodate late reconfiguration in the manufacturing and delivery process. Both the covers and interface card are features of the printer. Printer covers are nonfunctional and allow easy removal and replacement to accommodate color change. Submit an RPQ to purchase replacement cover sets. The interface card is designed to be assembled during printer set-up at the customer’s site. This reduces the number of models and allows easy connection of cables to the interface card before it is attached to the printer.

Fast Facts

This narrated 4610-1NR Technical Tour covers most aspects of the new SureMark Printer in about 30 minutes. Save the self-executing module to your desktop and run it . The presentation is delivered in a slow, clear style to make it understandable by all. Use the space bar to pause playback. You can review sections using the page up/down keys.

New High Speed
Receipt Station
With a burst speed of 80LPS at 8LPI, post printing long receipts is quick and easy!
New Drop in Paper Loading One Touch, One Hand receipt paper replacements make replacing paper rolls simple and quick.
Improved Paper Roll Support Larger paper rolls means less paper changes. The SureMark now supports larger 102mm/4" paper rolls.
New Low Paper Sensor Others printers may have low paper sensors but ours leads the pack in reliability and flexibility with remotely programmable set points.
Improved Paper Cutter The paper cutter has been improved to cut 50% more receipts than previous generation. It is quieter and has several anti-jam features.
Improved Thermal Print Head The thermal print head is designed to print 150,000m of receipts. Reliability and availability have been increased with additional sensors to improve diagnostics and ensure limits are not exceeded.
Improved Serviceability The receipt station print head, logic card and interface adapter can be easily replaced. This simplifies depot and on-site service.
New configurable SBCS &DBCS Instead of different models with DBCS support, the 1NR can be software configured for different geographies.
More Memory Memory available to store logos, fonts, bitmaps and information has been increased 6x previous generation.
More Statistics Statistics are important to increase availability via accurate predictive preventative maintenance. More statistics means more aspects of the printer health can be checked remotely!
Color The 4610-1NR is available in Iron Gray or Pearl White. If needed, a simple cover swap is all that is needed to switch colors
Simple Upgrades The 4610-1NR uses the same power supply and cables as the 4610-TF6/TF7. It fits in current integration trays making upgrades simple.
Firmware Updateable firmware enables easy maintenance either using memory key diagnostics, via OS or via UPOS drivers.
Maintenance Cost Annual maintenance agreements have not gone up!
Features with this symbol are available in either Native mode or Compatibility Mode. Maximum benefit is achieved in Native mode but significant improvements are possible in Compatibility mode.

IBM 4610-1NR SureMark Printer
This single station model and replaces the 4610-TF6 and 4610-TF7. Does not include interface adapter.
USB Interface Adapter
This new interface adapter supports full speed bulk mode USB 2.0 throughput and is the fastest of the four adapters
RS232 Interface Adapter
This interface adapter attaches to RS232 systems
RS485 Interface Adapter
This interface adapter attaches to systems with RS485/SIO ports
RS485 24V Interface Adapter
This interface adapter attaches to systems with 24v RS485/SIO ports in Asia.
Ethernet Interface Adapter
This interface adapter attaches to systems ethernet ports. See FAQ for more information.
  • Although you can order the printer by itself without an interface adapter, it requires one to function.
  • All options are replaceable or reconfigurable by the customer
  • See Pictorial Feature Guide for feature codes and part numbers
Are there on-line courses available for the 1NR printer?
RE4610T3: Supporting the IBM SureMark Printer Model 1NR, SE461003: IBM 4610 Model 1NR Hardware Service Training, RE4610S1: Selling the IBM SureMark Printer Model 1NR
IBM Customers - IBM Business Partners - IBM Employees
Wow 80LPS. How do I get a demonstration?
To get maximum speed, the printer must run in Native Mode. Driver updates supporting Native Mode are available. We plan to add an off-line sample receipt demo that is independent of software later this month.
Where can I find out more about Polymer Film Media?
Please check the polyfilm paper FAQ
I am attempting to configure a 4610-1NR with a cash drawer in eConfig and the option does not pop up. How do I order a SureMark with cash drawer?
You have to use 4611 to get the cash drawer and till and lock.
The 1NR did not release the cash drawer family since they are available as system devices.
Do the 1NR printers support the loading of a user defined font/cp ? On the TI3/TG3s, I load Greek cps I have designed using the font edit utility.
Yes, in compatibility mode, the fonts you have should function and look exactly as they would in a TF6/7. The print head has the same dot pitch 203 DPI so it should look the same.
If this is possible, the loading of the font is done using the same
4610 utility for loading fonts on previous 4610 models ?
Yes, in compatibility mode the same TF6/7 utilities should work.
User defined fonts are available in both compatibility & native mode ?
Yes, user defined fonts are available. With updated drivers operating in native mode, you'll have access to the full 3M of user memory (Vs 256K on TF6) for storing more fonts if needed.
Can you tell me what the off-line print head tests reports mean?
The thermal print head test has two parts, the first is a general measurement with all dots off to see if there are shorts between pins. The more shorts, the lower the reported number. A typical value for a new print head would be above 200. The relative dot resistance table is of each dot tested individually. Typically they would be around 190-210 when new. When a dot fails open, the value would be higher. The exact value varies depending on the failure mode.

The results of this test should not be the sole determining factor for replacing a print head. The results of this test should be confirmed with a visual inspection of test documents.
Is a spill cover available for the 1NR?
FC 3445, P/N 60Y3156 FRU 60Y3153 (Pearl White),
P/N 60Y3157 FRU 60Y3155 (Iron Gray)
See Pictorial Feature Guide for feature codes and part numbers
What operating mode is set in the factory?
The 1NR/2CR/2NR Factory Default is Compatibility Mode
My printer switched into Native mode after using Diagnostics.
This Diagnostic issue is being worked on. Please try the latest Diagnostics.
I need to replace this worm gear. What is the PN?
It only comes as part of the entire top frame FRU. The new 80mm FRU PN is 40N7344 and 58mm is 40N7340. These new PNs have a modified design for the worm gear

  • Uses the SAME cables as 4610-TI3/TI4/TI5
  • Uses the SAME power brick as 4610-TI3/TI4/TI5
  • In practice, the USB specification limits the length of a cable for full speed devices to 5 meters (a little under 16 feet 5 inches).
  • See Pictorial Feature Guide for feature codes and part numbers


The following ID drawings and table provides a summary of the dimensions and weight. The 4610-1NR will fit into current integration trays. Note that although the base of the printer is the same width and depth as the 4610-TI3/TI4 it's projected dimensions as illustrated by the blue arrows below is larger to accommodate the larger 4" paper roll. The 1NR is also taller than the TF6/7.

144 mm ( 5.67 in)
Depth (at base)
183.4 mm ( 7,22 in)
(front/rear/cover open)
106 mm ( 4.17 in) / 159 mm ( 6.26 in) /
256mm ( 10.08 in)
1.4 Kg ( 3.09 lb)

Voltage 24 VDC or 38VDC +/- 10%
Current 3.125 A (Varies with interface card)
Wall Mounting Bracket

Supported OSs, Drivers and Languages

Compatibility Mode Native Mode Epson Emulation
4690 OS 4690 OS V5R1 - 09F0
4690 OS V5R2 - 0900
4690 OS V6R1 - 09B0
IBM 4690 OS V6R1
(Future 2009 Release)
Microsoft Windows WEPOS
Windows 2000, XP
UPOS 1.94B
NWD 2.4
USB Interface is recommended
WEPOS, XP & Vista
UPOS 1.12.0
NWD 2.5
USB Interface is recommended
Direct API Only
RS232 Only
IRES (Linux) NLPOS 9 SSP3, IRES 2.1.5
JavaPOS for IRES 1.9.6B
USB Interface is recommended
Direct API Only
RS232 Only
No support for USB or RS485
RS232 Interface only
PC DOS 2000
No support for USB or RS485
RS232 Interface only
Direct API Only
RS232 Only
Older configurations may work in compatibility mode. For untested/unsupported configurations, a thorough compatibility test is strongly recommended before purchasing in large numbers. No POSS for DOS support.

UPOS Drivers (OPOS/JavaPOS) Support

Printer UPOS 1.12.0 has full support
UPOS 1.94/1.96B in Compatibility Mode
Cash Drawer UPOS 1.12.0 has full support
UPOS 1.94/1.96B in Compatibility Mode
If you are using an older release of OPOS/JavaPOS, these devices will operate in Compatibility Mode but were not tested so you should perform a complete certification test before roll out.

Supported languages & code pages

Language (Country)
Code Page
English (United Kingdom, Belgian, French, German, Dutch, Portuguese, Italian, Spanish, Swedish/Finnish, Danish)
English (United States)
French (Canada)
Portuguese (Brazil)
Greek **
Turkish **
Arabic **
Hebrew (Israel) **
Hungarian, Polish, Czech, Romanian, Slovak,
Slovenian, Croatian **
Ukranian **
Russian (cyrillic) **
Bulgarian, Serbian **
Lithuanian, Latvian, Estonia **
Icelandic **
Japanese ##
Chinese - Simplified (PRC) ##
Chinese - Traditional (Taiwan) ##
Hanguel (Korea) ##
** Requires UPOS 1.12.0 or later ## DBCS Code Page

Photography & Videos

An informal album is available for use in technical manuals and presentations.

Demonstration Videos
Fast Print
This video demonstrates how fast 80LPS is!
One Hand Paper Change
This video demonstrates how easy it is to change paper!
Speed Print
This video demonstrates how fast the printer is compared to the previous TF6 Model.
Cover Removal
This video demonstrates how easy it is to remove and attach the covers!
Interface Adapter
This video demonstrates how easy it is to install an interface adapter without tools.!
Cabled Interface Adapter
This video demonstrates how easy it is to switch between USB, RS485 and RS232 adapters with cables attached!
Mixed Font Printing
Improvements in performance when printing with mixed fonts using the Native Windows Driver are showcased with this video.
Configuration and Firmware Updates

Getting to know your printer

Under the Cover

Paper Load Overview
1) Press blue button,
cover springs open!
2) Drop paper in bucket
3) Close cover
4) Tear off excess paper

Off line Configuration
More details on all the available options is in the User Guide. If you need compatibility mode, please set emulation mode using the menus below.

If the printer is powered ON, power OFF the printer and power it ON again using the power button. Immediately close the lid and press the paper feed. When the amber LED goes off, the printer should print out Menu 1 below.

- To select option 2 you would press the paper feed button twice, then press and hold it a third time for 1 second.
- Exit off-line setup, Open the printer cover

Off-line Menu 1
1) Thermal Receipt Test (see below)
2) Choose Emulation Mode (see below)
3) Select Receipt Width
4) Configure RS232 port
5) Menu 2
Off-line Menu 2
1) MCT Listing
2) Low Paper Calibration
3) Menu 3
Off-line Menu 3
1) Hex Dump Mode
2) Print Head Test
3) Reset User Data
4) Motion Sensor Test
5) Print Resident Code Pages
6) Menu 1
Mode Menu
1) Set TF6 Compatibility mode
2) Set Native Mode
3) Set Epson Emulation
Test Print
To the left is a sample test receipt. Note the Microcode EC level is listed along with the printer Serial Number. Also listed is the Interface Adapter type and if it's RS232, the configuration is printed. If the printer is in native mode, nothing is printed related to the mode. If it's in Epson Emulation or Compatibility Mode, it will be indicated.
Firmware Updates
Please use this early release version USB Memory Key Diagnostics to update the firmware. The level should be 7.05 or later. Instructions on updating the USB Memory Key Diagnostics Firmware files


See the list of recommended papers. Note that not all papers for the TI3/TI4/TF6 have been tested with the 1NR

Paper Roll Length Calculator

Migration Considerations

Zoomit Firmware
The Zoomit firmware package is a beta release of firmware that will ultimately be in both the 4610-2CR/2NR and 4610-1NR. Normally, when the printer is turned on, the firmware will determine what kind of printer it is running in and act appropriately. In order to facilitate testing of the 1NR function, you can use the USB Memory Key diagnostics to change two bits in an NVRAM location to force the firmware to always operate in 1NR mode. This in effect turns a 4610-2CR or 4610-2NR into a Single Station Thermal. You can run the "1NR" in compatibility mode as a TF6 and you also have the option of placing it in Epson Emulation Mode. The Zoomit firmware can be loaded into a 2NR/2CR using the USB Memory Key diagnostics and POS system or laptop.

You can participate in the 4610-1NR EIP by requesting the Zoomit firmware package from TechLine. TechLine is also the first place to go to request any help related to IBM Retail POS systems. We route your questions directly to the subject matter expert who can best answer them and can open support requests as required.

Migration Considerations
  • In the TF6/7 printer, one sensor combined the function of cover open and paper out. In the 1NR there are many more sensors. Applications can now be enhanced to better guide the operator in how to resolve any printer issues. For instance they could now display prompts to close the cover on the printer, replace the receipt paper, or clear a paper jam Vs previously only being able to display a check printer prompt.
  • In the receipt station, the distance between the paper cutter and the print head has been reduced to make jams less likely. This reduces the need to service the printer and enables it to handle thinner, more flexible papers. This reduces the distance between the last print line and the paper cut by less than 10mm (.39 in). The paper cut is also straighter. Applications that preprint the header for a receipt with the footer for a receipt may need minor changes to ensure the cut point does not degrade the receipt header.

Compatibility Mode Limitations and Considerations
  • Firmware updates must be performed using the memory key diagnostics. Updates will be available for 4690 OS to enable older releases to update firmware.
  • This section will be frequently updated with our EIP experiences.

New Features
  • Thermal Cover switch can now distinguish between Cover open, Paper out and Paper Jammed.- The printers can now detect the difference between a CR cover open and Paper out earlier versions of the printers had a single states stating there was an error in the CR station. A CR jam status is now new also
  • Low Paper Sensor (receipt station) –
  • The printer has the ability to detect when a roll of paper is near the end of the roll and provide a status to the user (LED) and also to the system. A calibration routine is performed to determine a paper roll parameter. From this a distance is selected as to when the low paper warning is to be given. Once the calibration is run on one printer it is possible to set the low paper threshold remotely (via software) for all printers. Note, changing the thickness of the paper and size of the core will require the calibration routine to run again.
  • Flexible User FLASH Mapping – The memory allocated to logos, user defined messages, User storage and user defined fonts can by modified by the user. This includes the ability to place the printer into SBCS or DBCS mode
  • Faster Print Speed in the Thermal Print Station - The thermal receipt will print up to 80 lps. (8 lpi) Actual solution throughput is dependent on the speed of the software on the system unit, communication protocol bandwidth, available power supplied by the system unit and dot density of the data being printed.
  • Thermal Cover switch can now distinguish between Cover open, Paper out and Paper Jammed.- The printers can now detect the difference between a CR cover open and Paper out earlier versions of the printers had a single states stating there was an error in the CR station. A CR jam status is now new also.
  • Cutter Jam: detect failure (similar to the TI6/7 models) – Possible to detect when a cutter did not return back to it’s retracted position
  • Added print head health for system management – Can detect when elements in the thermal station or wires in the impact station fail
  • Power button on/off - When power is added (Plugged in or supplied by the system unit) the printer will default to on. This is to ensure the printer “comes up” when power is supplied to the printer after a system power up or after the system comes out of a suspend mode.
  • Increased System Management parameters
    Usage Statistics
    • Unexpected Ribbon Cover Open Count; - 4610-2CR/2NR only
      Cover is open when there does not appear to be a paper jam, Home Error, or flip error.
    • Slip Feed Error Count - 4610-2CR/2NR only
    • Receipt Paper Jam Count – 4610-2CR/2NR only
    • Receipt Slip Count – 4610-2CR/2NR only – Low priority
    • Number of Failed Flash Writes – 4610-2CR/2NR only
    • Unexpected Cover Open Count; an unexpected cover open is a cover open there does not appear to be a reason for the cover open. Reasons would include any error condition; paper out, paper jam, cutter jam.
    • Current MICR noise value..
    • Number of Impact Head failed coils -
    • Thermal Print Head element failure.
    • Printers Serial Number
    • Manufacturing Week Code
    • Number of paper cuts
    • Number of characters printed on the CR (thermal) station
    • Number of steps performed by the CR paper feed motor (200 steps per inch of paper)
    • Number of times the customer receipt cover was opened
    • Number of failed paper cuts –
    • Number of characters printed at the DI (impact) station –thermal/impact printers only
    • Number of steps performed by the DI paper feed motor
    • Number of DI transport motor starts
    • Number of home errors – thermal/impact printers only
    • Number of times the DI cover was opened – thermal/impact printers only
    • Number of forms that were inserted into the DI station –
    • thermal/impact printers only
    • Number of MICR reads
    • Number of high-interference MICR reads
    • Number of failed MICR reads
    • Number of check flips performed
    • Number of check flip failures
    • Number of Flash Erase commands performed (NVRAM write count)
    • ToneSoundedCount - single station printers only
    • Cash drawer opened successfully count.
    • Cash drawer failed to opened count.
    • Number of BarCodes printed
    • Number of times the max temperature of either the motors or the printheads.have been reached.
    • Number of time the printer reset due to the SOF USB error – see MCT #F1.

Direct API Commands
The Direct API is an extension of the current TF6/7 command set which is documented in the 4610 Users Guide. A document of the extensions is available on request via Techline. We strongly recommend using the UPOS API or the Native Windows Driver.

Epson Emulation



Please use the USB Memory Key Diagnostics package to troubleshoot your printer. They also can update the logos, fonts, messages and firmware in addition to setting it's configuration.

Do receipts print OK? Yes - Goto 2
If not -
  • If the ready light is not on, goto A
  • Check that the data cable is plugged in at both ends and restart the system
  • If the ready light is not on, Goto B
  • Goto 9
If attached, does the Cash Drawer work Yes - Goto 3
If not -
  • Check that the cable is plugged in at both ends
  • Check that the cash drawer is not locked
  • Check that the cash drawer is not jammed
  • Check in the User Guide for more troubleshooting tips
  • Submit a question to Techline
Are you using UPOS? No - Goto A
if yes -
  • Are you using the release of the OPOS common control objects included with the UPOS package? We do not support the 1.11 CCOs at this time.
  • Uninstall UPOS
  • Reinstall UPOS
  • Submit a question to Techline
  • Check that the receipt paper is loaded properly
  • Check for and clear any paper jams
  • Make sure the cover is properly closed
  • Use the USB Memory key diagnostic utility to verify that the printer is OK
  • Check for firmware updates
  • Check in the User Guide for more troubleshooting tips
  • Submit a question to Techline
  • Check for and clear any paper jams
  • Make sure the cover is properly closed
  • Check for firmware updates
  • Use the USB Memory key diagnostic utility to verify that the printer is OK
  • If the diagnostics fail, call IBM Service (800-IBM-SERV)
  • If the diagnostics pass, Goto 3
  • Press and hold both paper feed buttons until the amber led flashes
  • Press and release the receipt feed button
  • If a test receipt does not print, goto A
  • Return


For technical support and assistance, please use IBM Retail Store Solutions' TechLine. Based on the subject of your inquiry, click the appropriate link below.

General Questions Ordering
FRU Part Numbers
Integration Trays
Hardware Questions Usage
Driver Questions UPOS, JavaPOS or OPOS

Document information

More support for: 4610 SureMark Point of Sale Printers

Version: Version Independent

Operating system(s): Platform Independent

Reference #: R1004335

Modified date: 2012-02-16