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Dual Display Support, PCI Video Adapter Availability and Setup Instructions

 Technote (FAQ)
 
Problem
I would like to attach two CRT (or LCD) Displays to my IBM POS System. Do you have a recommendation on a dual display video adapter?
 
 
Solution
If you are using the SurePOS 700 models -741, C41, 781, 722, 742, C42, or 782, then you have the option of ordering Feature 7356 (VGA Adapter Card). The feature is availble on the SurePOS 300 models - 330 or 33H

For other machine types, the order vehicle is the RPQ Order.
Please order RPQ 8Q1934 PCI VIDEO CARD ATI XL 8MB PCI video adapter, IBM p/n 10J1883.

(for some distributors, the P/N of the card shows up as a bulk P/N 10N0519)

This RPQ is applicable to all the following machine types and models:
4810- 310, 31C, 31H, 31K, 31T, 32C, 32H, 32K, 32T
4694- 207, 247, 20S, 24S, V07, V47, V0S, V4S
307, 347, 30S, 34S, P07, P47, P0S, P4S
4800- 202, 242, 20S, 24S, 20E, 24E
732, 733, S32, S33, 7V2, 7V3, SV2, SV3
752, 753, S52, S53, 7P2, 7P3, SP2, SP3
Bulk order models for 4810, 4694, 4800:
4611- 481, 094, 048

This RPQ can be ordered as plant or field, but will be packaged as an MES in both instances. The customer can have the adapter installed at integration. If installation from the plant is required, an RPQ will have to be submitted for each customer. This is because a new P/N would have to be released for each configuration of the models supported.
    TERMINAL SET-UP INSTRUCTIONS for Microsoft Windows

    1) Please direct your Internet Browser to: www.ibm.com/solutions/retail/store/support
    2) The body of this page will link you to the support page for SUREPOS 300, 700, or 4694 Series
    3) Scroll down to DUAL Video Support Drivers
    4) Download the drivers for your OS.

    You must use our drivers and order these adapters from IBM (as they come with custom firmware). The card P/N 10J1883 or 10N0519, has been modified to include this custom firmware.

    Ensure that both monitors are installed and plugged in. On the first power-up, the system will probably look to the PCI card as the primary display. Make sure that you select "AGP" for the Primary Video Adapter from the system BIOS . This is on the "Advanced" tab of the BIOS setup (hit <F2> during the boot sequence to get the BIOS utility menu). Keep in mind that some POS terminals will hang if the PCI card is selected to be the primary display adapter.

    After the imbedded chipset is made primary, then boot to Windows, and edit the display properties. You should see a dialog box that will allow you to select the dual display functionality that you desire and expand the Windows desktop to include the 2nd display.

    STEP-by-STEP PROCESS

    Before the second display adapter is installed in the machine:
    • Set 'Default Video Adapter' to either AGP or Onboard in Bios. ('Advanced' panel) to be the default video adapter.
    • Copy the 'Dual Monitor Support' drivers downloaded from the 4694, SurePOS 300 or SurePOS 700 page, to the local hard disk.
    • Run the downloaded exe to extract the drivers to the folder of choice.
    • Shutdown the machine.
    • Disconnect the ethernet cable. (This step is only required on the SurePOS 700 series of POS terminals.)
    • Install the second display adapter in the machine. (Ensuring it is the right one..).
    • Run the 'dual monitor support' driver setup. During the setup several MS Digital Signature pop-up windows will appear. Confirm your desire to continue the setup even though the drivers are not digitally signed. The driver for both the onboard and second display will be updated. .
    • Configure the display(s) for the appropriate resolution.
    • To extend your desktop to the secondary monitor, activate desktop expansion check-box from the display properties of the secondary video adapter.
    • Your desktop should now extend to the second monitor!


    PRIOR EDITIONS THAT WERE SUPPORTED IN EUROPE ON THE 4694-246 model POS TERMINAL (distributed in 2002 and earlier)
    We were successful in getting this card to work in a 4694-246. The ATI cards seem to be better supported by Microsoft dual display configurations.

    Basic card requirements
    • PCI Bus
    • one standard VGA port only
    • low video performance, 2D only
    • min video memory, 8M sufficient
    • compatible with the Rage 128 Pro  for dual display operation

    IBM Retail Store Solutions European (2nd head) solution:
    Please direct your contact/purchase orders via ATI Europe's (UK) Suzannah Lourenzo (slourenz@ati.com).
    The card is an Xpert 98 XL B41  PCI bulk (i.e. 8MB, PCI RAGE XL card):

    ATX: 102-72306-11/10 is the latest revision with latest BIOS and driver, rev 10 and rev 11 are alternatives to each other with diff. regulators.

    LP:     102-72307-11/10 is the latest revision with latest BIOS and driver, rev 10 and rev 11 are alternatives to each other with diff. regulators.

    Currently 102-72306-xx is shipping to retail channels WW. The LP board will be shipped per customer request when they require LP brackets.
     
     
    Cross Reference information
    Segment Product Component Platform Version Edition
    Point of Sale Hardware SurePOS 300 Series Adapter Windows 2000, Windows 98, Windows XP 31x, 32x, 33x
    Point of Sale Hardware SurePOS 700 Series Adapter 4690, Linux, Windows 2000, Windows XP 4800-1xx/2xx, 4800-721/741/781/C41, 4800-722/742/782/C42, 4800-73x/75x
     
    Product Alias/Synonym
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    Copyright and trademark information
    IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
    Document information
     4694 SurePOS Terminal
     Terminal
     Version:
      2x6, xx7
     Operating system(s):
      Windows 2000, Windows 98, Windows XP
     Reference #:
      R1000758
     Modified date:
     2005-08-03

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