Frequently Asked Questions for Facsimile Support

Resolving The Problem

Q1: What release of Facsimile Support do I need for my system?

A1: The releases required are:

Operating System	Facsimile Support
R540	R520 5798FAX
R610 R710	R520 5798FAX, R570 5798FAX R570 5798FAX

Q2: Where can I get a listing of PTFs for Facsimile Support?

A2: You can refer to Rochester Support Center knowledgebase document New, PTFs for Facsimile Support for iSeries (FAX/400): . This document contains both software and hardware PTFs.

Q3: What are my options for controllers for Facsimile Support?

A3: Options include the following:

IOP Environment:

• 2805 4 port internal modem
• 2793 2 port internal modem. One port is internal, the second is an external port.
• 7852-400 external modem
• 2771/2772 2 port internal modem

IOP-Less Environment (R545 or higher releases):

• 2805 4 port internal modem
• 2793 2 port internal modem
• 576C 2 port internal modem
• 6808 4 port internal modem

Q4: How can I see if Fax Support and Enhanced Services is active?

A4: The Fax Support jobs run in the QFAXSBS. The Enhanced Services job run in the QFQSBS subsystem.

To see if Fax Support is active, on the operating system command line, type the following:

GO FAXADM and press <ENTER>
Select option 8. Fax Support Jobs and press <ENTER>
- or -
WRKSBS and press <ENTER>
Take option 8=Work with subsystem jobs next to the QFAXSBS subsystem.

Note: You may have more or less jobs, depending on the configuration.

If using the 7852-400, 2771, 2772 and DID modems, the jobs will be as follows:

QFAXSBS
FAXD01A
FAXD01C
FAXD01P (not active if configured for receive only)
FAXMSTCTL
FAXTRNLOG

If using the 2805, 2793, 6808 or 576C modems, the jobs will be as follows:

QFAXSBS
FAXD01AA
FAXD01AC
FAXD01AP (not active if configured for receive only)
FAXMSTCTL
FAXTRNLOG

To see if Enhanced Services is active, on the operating system command line, type the following:

GO FAXADM and press <ENTER>
Select option 40. Enhanced Services Jobs and press <ENTER>
- or -
WRKSBS and press <ENTER>
Take option 8=Work with subsystem jobs next to the QFAXSBS subsystem.

Note: You may have more or less jobs, depending on the configuration.

QFQSBS
QFQSNDSTS (not active if outbound fax status job is not configured to start)
QFQRCVDSP (not active if the inbound fax receive job is not configured to start)
QFQFAXSRV
QFQCLEANUP (not active if the fax cleanup job is not configured to start)

Q5: The QFQSBS started but not all the jobs are active. How do I get the jobs to start?

A5: Verify that all of the Enhanced Services jobs are configured to start. To do this, do the following:

Note: The user profile doing to following commands must be a Fax Administrator and have *JOBCTL and *SPLCTL special authorities. Refer to A7 for more information on how to check or change the authorities and settings for the user profile.

End Enhanced Services:

GO FAXADM and press <ENTER>
Select option 7. End Fax Support and press <ENTER>
Specify the Fax Description as *NONE and Enhanced Services as *YES and press <ENTER>
- or -
ENDFAXSPT FAXD(*NONE) ENHSRV(*YES) and press <ENTER>

To configure the QFQSNDSTS job, outbound fax status job, to start:

GO FAXADM and press <ENTER>
Select option 22. Status Job and press <ENTER>
Set the Start outbound fax status job (STRSTSJOB) to *YES and press <ENTER>

To configure the QFQRCVDSP job, inbound fax receive job, to start:

GO FAXADM and press <ENTER>
Select option 26. Inbound Options and press <ENTER>
Set the Start inbound fax receive job (STRRCVJOB) to *YES and press <ENTER>

To configure the QFQCLEANUP job, fax cleanup job, to start:

GO FAXADM and press <ENTER>
Select option 24. Cleanup Job and press <ENTER>
Set the Start fax cleanup job (STRCLNJOB) to *YES and press <ENTER>

Restart Enhanced Services:

GO FAXADM and press <ENTER>
Select option 6. Start Fax Support and press <ENTER>
Specify the Fax Description as *NONE and Enhanced Services as *YES and press <ENTER>
- or-
STRFAXSPT FAXD(*NONE) ENHSRV(*YES) and press <ENTER>

Q6: I ran the CFGFAXSRV command and received a dump, and it does not allow me to configure Fax Services.

A6: Issue CFGFAXSRV command and press F4 to Prompt. Press <ENTER> and verify that the Fax and OfficeVision for AS/400 (ENBLOV400) parameter is set to *NONE.

Q7: The system IPLed last night, and now fax is not working.

A7: Confirm that fax support is being ended in a controlled manner with the ENDFAXSPT command before the IPL or system backup. Allow enough time for the jobs and the QFAXSBS and QFQSBS subsystems to end. If Fax Support is not ended in a controlled manner, fax-related objects may be damaged which will prevent the jobs from starting again.

If Fax Support is being started in the start-up program after the IPL or backup, verify that the QPGMR user profile has *JOBCTL and *SPLCTL special authorities and is also a Fax Administrator.

To check if the QPGMR user profile has the proper special authorities, use the following command:

DSPUSRPRF USRPRF(QPGMR) and press <ENTER>.

To change the QPGMR user profile to have the proper special authorities, use the following command:

CHGUSRPRF USRPRF(QPGMR) SPCAUT(*JOBCTL *SPLCTL)

Note: One must have *SECADM special authority to change user profiles.

To check if QPGMR is a Fax Administrator, use the following command:

WRKFAXPRF and press <ENTER>.
Find the QPGMR user profile in the list and take option 5. Display. Make sure the Administrator setting is set to 1 for Yes. If it is not, take option 2. Edit from the Work with Fax Profiles screen to change the Administrator setting.

Note: One must be a Fax Administrator to change the fax profile.

To recover:

1	End Fax Support and Enhanced Services: GO FAXADM and press <ENTER> Select option 7. End Fax Support and press <ENTER> Specify the Fax Description as *ALL and Enhanced Services as *YES and press <ENTER> - or - ENDFAXSPT FAXD(*ALL) ENHSRV(*YES) and press <ENTER>
2	Confirm that the QFAXSBS and QFQSBS subsystems have ended: WRKSBS - or- GO FAXADM and press <ENTER> Select option 8. Fax Support Jobs and/or option 40. Enhanced Services Jobs
3	Vary off and on the controllers: WRKCFGSTS CFGTYPE(*CTL) CFGD(FAXD01) and press <ENTER> Take option 2. Vary Off and press <ENTER> Take option 1. Vary On and press <ENTER> The controller will likely go to a Vary On Pending status
4	Start Fax Support and Enhanced Services: GO FAXADM and press <ENTER> Select option 6. Start Fax Support and press <ENTER> Specify the Fax Description as FAXD01 and Enhanced Services as *YES and press <ENTER> - or - STRFAXSPT FAXD(FAXD01) ENHSRV(*YES) and press <ENTER>

Q8: Faxes are in a SENDING status on the Check Fax Status screen and do not appear to be faxing.

A8: Verify that the QFQSNDSTS job is started in the QFQSBS subsystem.
GO FAXADM and press <ENTER>
Select option 40. Enhanced Services Jobs and press <ENTER>

To configure the QFQSNDSTS job, outbound fax status job, to start:

End Enhanced Services:
GO FAXADM and press <ENTER>
Select option 7. End Fax Support and press <ENTER>
Specify the Fax Description as *NONE and Enhanced Services as *YES and press <ENTER>
- or -

ENDFAXSPT FAXD(*NONE) ENHSRV(*YES) and press <ENTER>

GO FAXADM and press <ENTER>
Select option 22. Status Job and press <ENTER>

Set the Start outbound fax status job (STRSTSJOB) to *YES and press <ENTER>

Restart Enhanced Services:
GO FAXADM and press <ENTER>
Select option 6. Start Fax Support and press <ENTER>
Specify the Fax Description as *NONE and Enhanced Services as *YES and press <ENTER>
- or -

STRFAXSPT FAXD(*NONE) ENHSRV(*YES) and press <ENTER>


Q9: My faxes are in a SENDING status with details WAITING FOR CONTROLLER.

A9: Verify that all of the Fax Support and Enhanced Services jobs are active (refer to A4).
If all of the jobs are not active, end and restart Fax Support and Enhanced Services:

End Fax Support and Enhanced Services:
GO FAXADM and press <ENTER>

Select option 7. End Fax Support and press <ENTER>
Specify the Fax Description as *ALL and Enhanced Services as *YES and press <ENTER>
- or -

ENDFAXSPT FAXD(*ALL) ENHSRV(*YES) and press <ENTER>

Verify that all jobs end (refer to A4).

Start Fax Support and Enhanced Services:

GO FAXADM and press <ENTER>
Select option 6. Start Fax Support and press <ENTER>
Specify the Fax Description as FAXD01 and Enhanced Services as *YES and press <ENTER>
- or -

STRFAXSPT FAXD(FAXD01) ENHSRV(*YES) and press <ENTER>

If all of the expected jobs are not in the QFQSBS subsystem, refer to A5 to configure the jobs to start.

If all the jobs are active, do a WRKOUTQ OUTQ(QFFSNDFAX) command and make sure the spooled files are not in a HLD or SAV status. If so, take option 6. Release next to the spooled files. Fax Support will not release a spooled file that is in hold or save status.

Q10: My faxes are in a SENDING status with details WAITING TO CREATE.

A10: Refer to A4 to verify that all of the Enhanced Services jobs are active.
Refer to A5 if all of the expected jobs are not in the QFQSBS subsystem. Configure any necessary jobs to start.
Refer to A9 to end and restart Fax Support and Enhanced Services.

Q11: What message identifiers should be used when configuring Enhanced Services to resend failed faxes?

A11:
FAXC702 Busy Signal
FAXC708 Communication failure

Below are messages that are not recommended:

FAXC701 Not answered by a fax device which usually means a wrong number was entered.
FAXC703 Could not contact a device.
FAXC705 No Dial Tone

Q12: How do I find out how my lines or ports are configured?

A12: On the operating system command line, type the following:

PRTFAXCFG FAXD(*ALL) and press <ENTER>.

This generates a spooled file named QPFFCFG with the configuration information for each controller and fax cards.

Q13: I do not use Enhanced Services; therefore, how can I tell if my fax was successful?

A13: On the operating system command line, type one of the following:

Look in the transaction log:
DSPPFM FILE(QUSRSYS/QAFFTLOG)

Look for messages in QFAXOPR message queue:

DSPMSG MSGQ(QFAXOPR)

- OR -

GO FAXADM and press <ENTER>

Select option 9. Fax Operator Messages and press <ENTER>

See if the fax is on the Save Queue (QFFSNDSAV):
WRKFAXQ OUTQ(*SAVQ)

See if the fax is on the Error Queue (QFFSNDERR):
WRKFAXQ OUTQ(*ERRQ)

See if the fax is still waiting to be sent (QFFSNDFAX):
WRKFAXQ OUTQ(*SNDQ)

Use the WRKSPLF command to see what output queue the spooled file is on.

Q14: There are faxes stuck in a SENDING status on the CHKFAXSTS screen. How can these be removed?

A14: On the operating system command line, type the following:
CHKFAXSTS RESET(*YES) and press <ENTER>
Take 8=Reset status next to the fax in question and press <ENTER>. Once the fax is in a reset status, select 4=Remove and press <ENTER>.

Q15: I have the 7852-400 modem and I get a CPA3388: Attributes of file not supported for device.

A15: You must generate the spooled file as *AFPDS. You can do this by overriding or changing the printer file used to generate the spooled file.

Note: Refer to Information APAR II10588 for additional information about the modem. To link to II10588 immediately, click here .

Q16: How can I see the full text of the Fax/400 messages?

A16: On the operating system command line, type the following:
DSPMSGD RANGE(*ALL) MSGF(QFAX/QFAXMSG) and press <ENTER>.

Q17: I would like to create a custom cover page, overlay, and/or page segment. Is this possible? If so, how can I do this?

A17: It is possible. Refer to the Facsimile Support IBM Redbooks (SG24-4636-00) for information. If further assistance is needed, a consulting agreement is required. Use the following link: http://publib-b.boulder.ibm.com/Redbooks.nsf/RedbookAbstracts/sg244636.html

Q18: I am trying to find out what release of Facsimile Support I have installed. When I do a GO LICPGM, I do not see it listed.

A18: Use the DSPSFWRSC command to display the Software Resources on the system. Look for Resource ID 5798FAX. Press F11 to see the Release column.

Q19: I sent a fax, but I cannot see an entry in CHKFAXSTS.

A19: An entry will be made in the Check Fax Status screen only when the SBMFAX command is used to send the fax. There will not be an entry in the Check Fax Status screen if the SNDFAX command is used. If the SNDFAX command is used to send the fax, refer to A13 to determine the status of the fax.