Frequently Asked Questions on Upgrading and Installing Facsimile Support

Resolving The Problem

Question 1: Do I have the correct version of Facsimile Support for my version of OS?
Answer 1:  There are two releases of Facsimile Support, product 5798FAX, for the current, supported IBM i releases:

Facsimile Support V5R7M0 runs on OS releases V7R1M0 and higher.
Facsimile Support V5R8M0 runs on OS releases V7R1M0 and higher.

**Specific hardware may require the use of Facsimile Support V5R8M0, such as when using the 4-port 5277/5785 Async PCIe Adapter.  See the IBM Facsimile Support for IBM i for more details.

The only difference between V5R7M0 and V5R8M0 is that V5R8M0 has the updated commands and code to work with the Ethernet Device Server (EDS), also known as the WAN to LAN feature.  The EDS is only available on IBM i OS V7R2 and higher releases.  Facsimile Support will not work with the EDS at OS VR71M0.

The recommendation is to use the latest version of Facsimile Support regardless of OS release.

Question 2: How do I check what version of Facsimile Support is currently installed?
Answer 2:  Use one of the following ways to see what version of Facsimile Support is currently installed on the system

• GO LICPGM and press <ENTER>
• Locate product 5798FAX IBM Facsimile Support for i
• Press F11=Display release

-OR-
DSPPTF LICPGM(5798FAX)

Question 3: Do I have supported hardware?
Answer 3:  Refer to the IBM Facsimile Support for IBM i - FAQ page for a list of available fax devices.

Question 4: Do I need any other software on the system?
Answer 4: The OS option 8 of the OS install for AFP Compatibility Fonts are required for sending faxes.  To ensure the AFP Compatibility Fonts are installed on the system:

• GO LICPGM and press <ENTER>
• Locate product 5770SS1 AFP Compatibility Fonts
• Press F11 twice to see the Product Option information 

Question 5: Do I need a dedicated system to install Facsimile Support?
Answer 5:  A dedicated system is not needed to install Facsimile Support; however, Facsimile Support must be ended and no locks on the QFAX library.

• End Facsimile Support and Enhanced Services:  
  • ENDFAXSPT FAXD(*ALL) ENHSRV(*YES) and press <ENTER>
• Verify the QFAXSBS and QFQSBS subsystems have ended:
  • WRKSBS and press <ENTER>
• Verify there are no locks on the QFAX library:
  • WRKOBJLCK OBJ(QFAX) OBJTYPE(*LIB) and press <ENTER>
     

Question 6: How do I install Facsimile Support?
Answer 6:  Refer to document Upgrading and Installing Facsimile Support for complete instructions.


Question 7: Do I need to reconfigure the hardware after an upgrade?
Answer 7:  If there are no changes to the system or modem hardware or communication resources, the configuration will move to the new release. If there are changes to the hardware or communication resources, refer to Question 8.


Question 8: What do I need to do if I have changed hardware?
Answer 8:  If there are changes to the system or modem hardware or communication resources, the fax description(s) need to be reconfigured.

Use the Delete Fax Description (DLTFAXD) command on each of the fax descriptions and then refer to the appropriate document below to reconfigure:
Configuring the D/T 576C (D/T 2893) Internal Modem for Facsimile Support
Configuring the D/T 2771 or D/T 2772 with Facsimile Support
Configuring the D/T 2793/4793 Internal Modem for Facsimile Support
Configuring the D/T 2805 for Facsimile Support for iSeries
Configuring the 7852-400 Modem for Facsimile Support


Question 9: Do I need PTFs?
Answer 9:  Yes, PTFs are very critical. You should refer to the Recommended Fixes Web site for a complete listing of PTFs for both Facsimile Support, print and your modem hardware.  Visit IBM i Support: Recommended fixes for the listings.


Question 10: Can I retrieve my Enhanced Services configuration before I rerun the CFGFAXSRV command?
Answer 10:  Yes, to retrieve the individual parameter values previously entered on the CFGFAXSRV command, issue the following command:

• DSPDTAARA DTAARA(QUSRSYS/QFQCFG) OUTPUT(*PRINT) and press <ENTER>

Question 11: Do I need to reconfigure Enhanced Services after upgrading?
Answer 11:  It is recommended that you rerun the CFGFAXSRV command after an upgrade.


Question 12: What do I do if I received error CPF3219:  Cannot delete file or member of file QAFFTMPTL, while installing the product?
Answer 12:  There is a logical file associated with the QAFFTMPTL file. Use the DSPDBR FILE(QAFFTMPTL) command to get the logical file name and then delete the logical file. The logical file will need to be re-created after the installation of the product is complete.


Question 13: I have logical files built on Facsimile Support and Enhanced Services physical files. Will this cause issues with the ugprade?
Answer 13:  Yes, delete any logical files built over the Facsimile Support and Enhanced Services physical files prior to running the installation.  For more information, refer to document Upgrading and Installing Facsimile Support.


Question 14: Do I need to delete Facsimile Support before installing the new version?
Answer 14:  You can optionally do the DLTLICPGM LICPGM(5798FAX) command; however, the restore process will delete and re-create the QFAX library.