When to Call Hardware Support and Other Types of Hardware Failures or Issues

Resolving The Problem

The following messages are indicators that the Hardware Support teams might need to be called for repair action.

Note: This is not a comprehensive list. Also refer to the following Technote, IPL Shutdown Types and Consequences: http://www.ibm.com/support/docview.wss?uid=nas8N1016455 for a categorization of system-wide events that may require a call to service.

 CPA5201  99   Hardware failure on device &3.
 CPA57AB  99   Call from controller on line &23 failed. Probable network or hardware problem. (C G R)
 CPA57AD  99   DCE or local hardware on line &23 failed. (C G R)
 CPA57DB  99   Controller &24 failed. Local hardware problem. (C G R)
 CPA57D2  99   Line &23 failed. Probable hardware failure. (C G R)
 CPA57E9  99   Line &23 failed. Probable cabling or hardware problem. (C G R)
 CPA57FE  99   Call on line &23 failed. Probable local hardware problem. (C N R)
 CPA570D  99   Modem or local hardware error on line &23. (C G R)
 CPA5718  99   Call to controller &24 on line &23 failed. Probable local hardware problem. (C R)
 CPA578A  99   Call to controller on line &23 failed. Network or hardware problem. (C G R)
 CPA58A1  99   Call to controller on line &23 failed. Probable local hardware problem. (C G R)
 CPA58A6  99   Call to controller on line &23 failed.  Probable local hardware problem. (C G R)
 CPA58CC  99   Line &23 failed. Probable local hardware problem. (C G R)
 CPA58EE  99   Line &23 failed. Probable cabling or hardware problem. (C G R)
 CPA5817  99   Line &23 failed. Probable local hardware problem. (C G R)
 CPA5851  99   Line &23 failed. Probable local hardware problem. (C G R)
 CPA592E  99   Network interface &30 failed. Cable or hardware problem.            (C G R)
 CPA596C  99   Line &23 failed. Probable local hardware problem. (C G R)
 CPD91B0  40   No hardware found on this system.
 CPE3418  10   Possible APAR condition or hardware failure.
 CPF4120  70   Device &4 or an attached gateway device reported a hardware failure.
 CPF4216  50   Hardware error on device &4.
 CPF4501  70   Device &4 or an attached gateway device reported a hardware failure.
 CPF4583  50   Hardware error on device &4.
 CPF4589  70   Hardware error on device &4.
 CPF4711  40   BSC line or hardware error &8 for file &2 in &3 program device &4.
 CPF5110  70   Device &4 or an attached gateway device reported a hardware failure.
 CPF5201  70   Hardware failure on device &3.
 CPF5265  70   Hardware error on device &4.
 CPF5266  70   Hardware error on device &4.
 CPF5268  50   Hardware error on device &4.
 CPI59C2  99   Network interface &30 failed. Cable or hardware problem.
 CPI59DF  99   Network interface &30 failed, hardware error occurred.
 CPI59EE  99   Line &23 failed. Cable or hardware problem.
 CPI59E3  99   Line &23 failed, hardware error occurred.
 CPI8C2B   0   User detected a hardware problem on a different AS/400.
 CPI8C2D   0   User detected a hardware problem not related to an AS/400.
 CPI8C29   0   User detected a hardware problem on this AS/400.
 CPI8F1D  70   Probable local hardware failure on network interface &30.
 CPI8F1E  70   Probable local hardware failure on network interface &30.
 CPI93BB  50   Client hardware problem data has been logged. Refer to help text for additional information.
 CPI93BD  50   Client hardware problem data has been logged. Refer to help text for additional information.
 CPI947B  70   Data decompression hardware failure on IOP &26. IOP &26 is still operational.
 CPI947E  70   Data compression hardware failure on IOP &26. IOP &26 is still operational.
 CPPA032   0   System PCI bus hardware
 CPPA586   0   Hardware configuration cannot support N-mode power
 CPPA91A  90   IOP &26 detected a hardware configuration problem.
 CPPA919  90   IOP &26 has detected a hardware configuration problem.
 CPPBC40   0   Hardware error while receiving data
 CPPBC43   0   ISDN channel hardware not operational
 CPPC030  70   *Attention*  Hardware resource &28 not supported in current location.
 CPPD519   0   Hardware service information
 CPPEAF3   0   Hardware Failure - see Service Action Log for details
 CPPEA01  99   *Attention*  Hardware service may be required.
 CPPEA02  99   *Attention*  Contact your hardware service provider now.
 CPPEA03  99   *Attention*  Contact your hardware service provider.
 CPPEA04  99   *Attention*  Contact your hardware service provider.
 CPPEA05  99   *Attention*  Contact your hardware service provider.
 CPPEA06  99   *Attention*  Hardware service may be required.
 CPPEA09  70   Data compression hardware failure on IOP &26. IOP &26 is operational
 CPPEA10  99   *Attention*  Hardware service may be required.
 CPPEA11  99   *Attention*  Hardware service may be required.
 CPPEA12  99   *Attention*  Contact your hardware service provider now.
 CPPEA13  70   *Attention*  Contact your hardware service provider.
 CPPEA14  99   *Attention*  Contact your hardware service provider.
 CPPEA19  90   Hardware service may be required.
 CPPEA26  70   *Attention*  Contact your hardware service provider.
 CPPEA28  99   *Attention*  Hardware service may be required.
 CPPEA30  99   *Attention*  Contact your hardware service provider now.
 CPPEA31  99   *Attention*  Hardware service may be required.
 CPPE091   0   Optical drive detected defective hardware
 CPPE094   0   Optical drive hardware failure
 CPPE463  70   Optical device &25 hardware error detected.
 CPPE464  70   Optical device &25 hardware error detected.
 CPPE467  70   Optical device &25 hardware configuration problem detected.
 CPPE468  70   Optical device &25 has detected a media or hardware error.
 CPP0FAB   0   Hardware error while reading main store data during dump
 CPP0FBC  60   Hardware failure.
 CPP0FBF   0   Hardware error during control panel communication; parity
 CPP0FB6   0   Processor hardware failure; cannot retrieve processor error
 CPP0FCA   0   Control panel LIC update failed; panel hardware error
 CPP0FCE   0   Service processor time-of-day hardware failed
 CPP0FCF   0   Service processor hardware parity error
 CPP0FD1   0   Service processor completed hardware error detection test
 CPP0F08   0   Service processor hardware cannot determine system type
 CPP01A1   0   Incompatible hardware detected.
 CPP0586  70   Hardware configuration cannot support N-mode power
 CPP114B   0   Undetermined hardware error
 CPP1604  90   *Attention*  Impending DASD failure. Contact your hardware service provider now.
 CPP2004   0   Licensed Internal Code does not match the hardware
 CPP29BA  70   Hardware error on device under controller &27
 CPP29C8   0   Call for hardware service
 CPP29DC   0   Communications failure with IOP, call for hardware service
 CPP29DE   0   Power subsystem failure, call for hardware service
 CPP2981   0   Communications failure with SPCN, call for hardware service
 CPP2983   0   9337 failed switch on power, call for hardware service
 CPP2985   0   Internal command stopped, call for hardware service
 CPP2986   0   Configuration error, call for hardware service
 CPP2989   0   LRC error, call for hardware service
 CPP3440   0   Bus hardware configuration problem
 CPP3443   0   System bus extension hardware detected a bus failure
 CPP3460   0   Any system bus hardware
 CPP5986   0   Hardware Maintenance and Service manual
 CPP660C   0   Device hardware failure occurred during the test
 CPP6607   0   IOP hardware or system bus failure during the test
 CPP6618   0   Gateway device hardware failure detected
 CPP7F2C   0   Channelized hardware error detected
 CPP7F2D   0   Interface hardware error detected
 CPP7F2E   0   I/O adapter hardware error detected
 CPP7F3E   0   ISDN channel hardware
 CPP8925  90   IOP &26 has detected a hardware configuration problem.
 CPP8930  90   IOP &26 detected a hardware configuration problem.
 CPP8931   0   Array not functional due to present hardware configuration.
 CPP8937  90   Array not functional on IOP &26 because of hardware configuration.
 CPP8954   0   Incorrect hardware configuration change has been detected.
 CPP8965   0   IOP predicted hardware failure, threshold error type.
 CPP8986  90   *Attention*  A critical system hardware problem has occurred.
 CPP8987  90   *Attention*  A critical system hardware problem has occurred.
 CPP8988  90   A critical system hardware problem has occurred. Critical Message Handler has been run.
 CPP9C41   0   Hardware detected failure
 CPP93CB   0   Error detected in client hardware
 CPP9404   0   Repeated single-bit hardware error corrections occurred
 CPX0817   0   Hardware service manager
 CPX0902   0   Attention: powering off a secondary partition does NOT remove power from system hardware.
 CPX9301   0   See "Work with service action log" under "Hardware service manager" (SST/DST)
 KBD0035  10   Mag stripe card missing data or control codes or mag stripe read hardware error.
 KBD0052  10   Hardware error.