IBM Support

Configuring HMC Version 6 and Earlier for Call Home Using Internet VPN

Technote (troubleshooting)


Problem(Abstract)

This document explains how to set up an HMC to use Internet VPN for call home functions. This allows Remote Support, Call Home, Service Agent, and Managed Server Firmware Code Update using Internet VPN. These instructions are for HMC Version 6 and earlier.

Resolving the problem

To set up an HMC to use Internet-based VPN connectivity to obtain server fixes, allow remote support, call home problems, and report service agent data, do the following:

Note: The HMC must have a functional ethernet interface on an "open" network. For additional information, refer to Rochester Support Center knowledgebase document N1015949 Correct Dual Network Configuration. To link to document N1015949 immediately, click here Database 'DCF Technotes (IBM i)', View 'Products', Document 'Correct Dual Network Configuration'.

Step 1: Verify Customer contact information. Go to Service Applications -> Remote Support, and click Customize Customer Information. Click on System tab. Verify the System location has a valid State and Country/Region filled in. If "Use the administrator mailing address" is checked, then check the information on the Adminstrator tab. Note: The HMC will show a state of "Alabama" even when no state is configured. Verify that all required fields (marked by a *) are filled in and click OK.

Customize Customer Information panel

Step 2: Configure outbound remote support. Go to Service Applications -> Remote Support, and click Customize Outbound Connectivity. Click on Enable local system as a call-home server.

customize outbound connectivity panel

Step 3: The license agreement must be accepted to use these functions.

License agreement panel

Step 4: Select Allow a VPN using an existing internet connection.

Internet VPN tab panel

Step 5: Press Test, and then press Start.

Internet VPN Test panel

Step 6: The connection may fail if the customer firewall does not allow outbound VPN connections. For firewall configuration rules, refer to Rochester Support Center knowledgebase document N1015940, MSGHSCF0004 Server Firmware Licensed Internal Code Update Fails. To link to document N1015940 immediately, click here Database 'DCF Technotes (IBM i)', View 'Products', Document 'Message HSCF0004 Server Firmware Licensed Internal Code Update Fails'.

Historical Number

350485153

Document information

More support for: HMC Firmware
HMC

Software version: 5.4.5, 6.1

Operating system(s): IBM i

Reference #: N1019192

Modified date: 22 March 2013


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