IBM Support

Fix Central Step-by-Step Order Instructions

Troubleshooting


Problem

This document provides detailed steps to place a PTF order using Fix Central.

Resolving The Problem

To use Fix Central, registration must be completed at the following Web site:
http://www-912.ibm.com/supporthome.nsf/document/10000082

Registering to Use Fix Central and Other IBM Web Sites:
 

Fix Central Web site:

https://www-945.ibm.com/support/fixcentral/

Step 1: Select Product Group System i and Product IBM i, i5/OS, and OS/400.
image-20190614151903-1

 
Step 2) Enter machine type/serial number
image-20190614152055-2



Step 3: Identify Fixes.
For Cumulative and group PTF choose the release and continue
 
image-20190614152303-3
 
image-20190614152343-4
 
    Individual Fixes

    Fill in the fixes separated by commas or white spaces, then click continue
    If using Text option, type in a symptom or keyword and continue
    image-20190617094757-1
    If you ordered individual ptfs, you see the following screen, deselect any ptfs you do not want included
    image-20190617094929-2
    Step 4) Download Options - Click continue after selecting.
    image-20190617095342-4

     

    Important information:

    When you use the method of sending your IBM i PTFs to the FTP server as your delivery method, you will receive the 3 emails.  The first email will still essentially be the one that says that your order has been received.  The second and third emails will contain the information that will be needed such as your user ID, Password and information for you to use to download these PTFs from the server.

    Refer to the following url on how to set up secure ftp
    Secure FTP downloads for IBM i PTFs


    Additional references:

    Installing PTFs from an Image File Ordered through Fix Central:
    Burning CDs or DVDs for Fix Central Bin Files:
    Fix Central Quick Order Option:
    http://www-01.ibm.com/support/docview.wss?uid=nas8N1012487
    Registering to Use Fix Central and Other IBM Web Sites:
    Download Director Option for Fix Central: Completing Your Order:
    http://www-01.ibm.com/support/docview.wss?uid=nas8N1013934
    Installing PTFs from an Image File Ordered through the Download Director Option of Fix Central: 
    How To Validate PTF Images Received From Fix Central

    [{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"7.1.0"}]

    Historical Number

    395034813

    Document Information

    Modified date:
    11 April 2022

    UID

    nas8N1019058