Troubleshooting
Problem
This document describes how to run a Management Central trace - Server Side Only.
Resolving The Problem
Management Central Server Trace
Step 1: Identify and write down the QYPSJSVR job number.
WRKJOB QYPSJSVR
Step 2: Start the trace by running the following command. (The trace can be turned on and off dynamically.):
CALL QSYS/QYPSCONFIG PARM('QYPSJ_TRACE' '2')
Note: This command is case sensitive; therefore, you should use Caps Lock.
Step 3: Re-create the problem.
Step 4: End the trace with the following command:
CALL QSYS/QYPSCONFIG PARM('QYPSJ_TRACE' '-1')
Step 5: Collect and send the data.
a. Collect and send the QYPSJSVR joblog by running the following command, using the job number from Step 1:
DSPJOBLOG JOB(xxxxxxx/QYPSJSVR/QYPSJSVR) OUTPUT(*PRINT)
Where xxxxxxx is the number of the job from Step 1.
b. Save the trace files to a save file using the following commands:
CRTSAVF FILE(QGPL/PMRxxxxx) where xxxxx is the PMR number
SAV DEV('/QSYS.LIB/QGPL.LIB/PMRxxxxx.FILE') OBJ(('/QIBM/UserData/OS400/MGTC/service/*'))
Step 6: FTP the files directly to IBM from your System i command line using the following commands:
Note: This format is required for the SAVF to be routed to your IBM Technical Support Representative.
ftp ftp.ecurep.ibm.com
Log in as anonymous.
Enter your e-mail address as the password.
lcd qgpl
cd /toibm/os400
binary
put PMRxxxxx.savf xxxxx.bbb.ccc.PMRxxxxx.savf (where xxxxx is your PMR number, bbb is the branch number, and ccc is the country code)
Note: The trace files may also be obtained from the System i Navigator GUI from the following area:
Integrated File Systems - Root - QIBM - UserData - OS400 - MGTC - Service
The trace file names seen will be as follows:
o Mc.xxxxxx.QYPSJSVR > STMF
o Mc.xxxxxx.QYPSJSVR > STMF
Historical Number
475468307
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Document Information
Modified date:
11 November 2019
UID
nas8N1013917