Troubleshooting
Problem
This document provides a description of IBM Electronic Service Agent jobs.
Resolving The Problem
This document provides a description of IBM Electronic Service Agent jobs.
NOTE:
Some customers prefer to create job scheduler entries by themselves for use with any job scheduler application. Additional information about this could be found in Manually creating ESA job schedulers document.
The following table includes descriptions of IBM Electronic Service Agent jobs:
| QS9PALMON | This job periodically monitors the product activity log for errors. The start hour and analysis interval are set in GO SERVICE Option 1. PAL analysis will run 10 minutes after the hour. For example, 00 means the start hour is at midnight, and the PAL analysis interval is 4, so it will run at 00:10, 4:10, 8:10, 12:10, and 16:10 daily. |
| QS9PRBMON | This job monitors problem log entries and routes them to the appropriate data queue (data queue QS9HDW for hardware problems and data queue QS9SFW for software problems). |
| QS9HDWMON | This job analyzes hardware problems sent from QS9PRBMON and determines if they should be reported to the service provider. If they should be reported, it sends them to data queue QS9SND. |
| QS9SFWMON | This job analyzes software problems sent from QS9PRBMON and determines if they should be reported to the service provider. If they should be reported, it sends them to data queue QS9SND. Note: Job was disabled by a PTF. See APAR SE68400 |
| QS9PRBSND | This job monitors data queue QS9SND for problems that must be sent to the service provider. |
| QS9AUTOPTF | This job completes a transaction to the SDR (data receiver), which contains a list of PTFs deemed critical by IBM Service (Service Agent related and a few hardware PTFs). If the PTFs are not on the system or on a logical partition, it will download the save file or cover letter based on the parameters selected in GO SERVICE Option 1. |
| QS9SACOL | This is a service information collection and transmission job. It runs daily to collect and send the service information to IBM. If the settings in GO SERVICE Option 1 for the Send time element of the Service information parameter is set to *COLLECT, then QS9SACOL will collect and send the service information. If the send time is not *COLLECT, then QS9SACOL will only collect the service information and not send it. |
| QS9SASND | This is a service information transmission job. It runs daily to send the service information to IBM only if the send time is different than *COLLECT, which is immediately after the collection time based on the settings in GO SERVICE Option 1. If the settings in GO SERVICE Option 1 for the Send time element of the Service information parameter is set to *COLLECT, then this job is not needed and it will not exist. If the send time is not *COLLECT, then QS9SASND will be scheduled and only send the service information. |
| QSJHEARTBT | This job does a verification transaction to IBM to test the service information connection configuration. The default is 7 days; however, it can be changed in GO SERVICE Option 1, Connection Verification Timer. It can be changed from 1 through 21 days. |
| QSJERRRPT |
This job sends problems immediately to IBM. This entry collects inventory for immediate problem reporting. This consists of sending a hardware and software inventory as well as processing any ESA reported software problems. In general, this job will be run by QS9PRBSEND to send the problem data to IBM Service. This job entry is designed to run under the condition that there is software problems to be reported, then it will be run once by QS9PRBSEND. |
| QS9UAK | This job introduce a new feature to help clients easily manage the refreshment of their update access keys (UAKs) for IBM i stand-alone partitions. This improved UAK management feature can be installed on IBM i 7.2 and 7.3 releases if it is a Stand-alone partition running on IBM POWER8® or higher. It could be disabled if requirement are not reached (i.e. not stand-alone, HMC managed or POWER7®) |
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Document Information
Modified date:
17 May 2021
UID
nas8N1011317