IBM Support

QMGTOOLS: System Snapshot (SYSSNAP)

Technote (troubleshooting)


Problem(Abstract)

Assist in collecting general information about the IBM i for technical support.

Diagnosing the problem

The MustGather tools library (QMGTOOLS) contains a program to assist in collecting general information about the IBM i from a command line interface. Data collected is as follows :

ASP info
Cluster Inf AA Macro
CS Data (Collection Services)
Display Authorized Users
Display Function Usage
Display Hardware Resources
Display Job Table
Display Security Attributes
Display Security Auditing
Display Software Resources
DDM Lowest Authentication
DDM Server Authority
Dump System Object For QGPL library
Display IPL Attributes
Display Network Attributes
Display PTF
DSPINFO AA Macro
Firmware Status
Flash Levels AA Macro
GEOSTAT AA Macro
Group PTFs
Installed Software Information
LLHISTORYLOG AA Macro
Master PTF Index
OPSCONSOLE AA Macro
PALs
Print Profile Internal
QHST
QLZARCAPI API (partition capacity information)
QSECOFR Basic Information
QUSRBRM Library Information
QWCCRTEC API (Time spent in IPL)
Rack Configuration
Service Docs AA Macro
System Entry Point Table
System Values
SCPF Joblog
TCP Attributes
TCP Connection Status
TCP Domain Info
TCP Host Table
TCP Interfaces
TCP Routes
VLOGs
Work With Subsystems
Work Active Jobs
Work Disk Status
Work With Job Schedule Entries
Work License Info
Work Reg Info
Work Shared Pool
Work System Status


Note: This list is dynamic. If a new data set is added to the system snapshot command, that will be added to the list of collected items.


Resolving the problem

NOTE : DO NOT USE *IFS FOR OUTPUT IF USING AN QMGTOOLS BUILD DATE LESS THAN 11/10/2014

1. Always make sure to have the latest QMGTOOLS installed, refer to the following document for information on how to download and install the QMGTOOLS toolkit on your IBM i server. The following URL is contains additional information.

http://www-01.ibm.com/support/docview.wss?uid=nas8N1011297
2. Add QMGTOOLS to the your library list (ADDLIBLE QMGTOOLS) and type GO MG.
3. Select the System Snapshot option. In this example, it is Option 1.

4.




The options are as follows:

Output Either put the data into the IFS or in a physical file

NOTE : DO NOT USE *IFS IF USING QMGTOOLS BUILD DATE LESS THAN 11/10/2014
Collect VLOGS Collect VLOGS?
Collect PALS Collect PALS ?
Collect QHST
PRTSECLVL
Collect the history log?
Print the history with SEC level
Collect service docs Collect service docs for hung jobs, tasks, etc.
Collect CS data Collect Collection Services for the current day
Previous days to collect If VLOGS, PALS, or QHST was specified, how many days to you want to go back to collect
Begin/End data If choosing *DATE for Previous Days To Collect, put the begin/end date here
Library name If the output is *PF, then specify the library to put the file (default is QTILIB)
IFS directory If the output is *IFS, then specify the IFS directory to put the data (default is /TMP)
Zip data If the output is *IFS




5. Once completed, you will receive a notification similar to that below regarding where the data is stored. If you do not see that, check your joblog. The data is stored in a save file.


Collecting and sending diagnostic information to IBM Support

http://www-01.ibm.com/support/docview.wss?uid=nas8N1019224

Cross reference information
Segment Product Component Platform Version Edition
Operating System IBM i 7.2
Operating System IBM i 7.1
Operating System IBM i 6.1
Operating System IBM i 7.3

Historical Number

674355535

Document information

More support for: IBM i
High Availability

Software version: 7.2, 7.2.0, 7.3

Operating system(s): IBM i

Reference #: N1010353

Modified date: 25 June 2013


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