SE47582 - CA400EXP-INSTALL ERROR 1713 ON SERVICE PACK INSTALL WITH SECONDARY LANGUAGES INSTALLED

 APAR (Authorized Program Analysis Report)

Abstract

CA400EXP-INSTALL ERROR 1713 ON SERVICE PACK INSTALL WITH
SECONDARY LANGUAGES INSTALLED

Error Description

Customers may encounter an Error 1713 "IBM System i Access for  
Windows cannot install one of its required products" when      
installing recent service packs with more than one language    
installed on the client.                                        
                                                               
The error results in incorrect early termination of the service
pack installation process.                                      

Problem Summary

Customers may encounter an Error 1713 "IBM System i Access for  
Windows cannot install one of its required products" when      
installing recent service packs with more than one language    
installed on the client.                                        
                                                               
The error results in incorrect early termination of the service
pack installation process.                                      

Problem Conclusion

Error 1713 is rather generic and can be encountered in a variety
of circumstances.   This APAR is intended to address one        
specific situation in which the error is possibly encountered.  
                                                               
Analysis has concluded with the following facts:                
1)  This particular failure occurs while attempting to          
"reinstall" MRI                                                
2)  MRI should not ever be reinstalled with a service pack      
3)  The failing code is therefore executing when it should not -
a result of failing conditions controlling code flow.          
4)  The conditions on the failing code are failing as a result  
of uninitialized property values.                              
                                                               
Correcting the initialization problem will resolve the condition
failures and prevent this specific instance of the 1713 error.  
                                                               
Customers will then be able to apply service packs to client    
systems regardless of the languages installed on said clients.  

Temporary Fix

Comments

Circumvention


No circumvention is known for this specific failure.            

PTFs Available

Affected Modules

         
         

Affected Publications

Summary Information

Status............................................ CLOSED PER
HIPER........................................... No
Component.................................. 5761XE100
Failing Module.......................... RCHMGR
Reported Release................... R610
Duplicate Of..............................




System i Support

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Document information


More support for:

i family

Software version:

V6R1M0

Operating system(s):

OS/400

Reference #:

SE47582

Modified date:

2011-05-11

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