IBM Support

Collect Snap From a VIO Server

Technote (FAQ)


Question

How can I collect a snap from a PowerVM Virtual I/O server?

Cause

This technote describes how to capture snap data from a VIOS.
Issues on dual VIOS environment may require additional data. See Related URLs or contact your local IBM Support Representative for more details.


Answer

This applies to VIOS 2.2.X.


1. Login to VIO server, as padmin, and run:

    $ snap

    Upon completion, this will create /home/padmin/snap.pax.Z. If this file exists prior to running snap command, it will be deleted and recreated automatically.

    For VIOS snap issues, see Troubleshooting VIOS Snap Command Issues

2. Rename the compressed file to reflect your Support Case ID using the following naming convention:
    $ mv snap.pax.Z TS<xxxxxxxxx>.<VIO_hostname>.snap.pax.Z
    This is the file you need to submit.

    For example, if your Support Case ID is TS123456789, you would run:
    $ mv snap.pax.Z TS123456789.<VIO_hostname>.snap.pax.Z


3. Where to Submit the Testcase

Related information

How to Collect Testcase for P/D on PowerVM Dual VIOS En
padmin snap command

Document information

More support for: Virtual I/O Server

Software version: 2.2.0, 2.2.1, 2.2.2, 2.2.3, 2.2.4, 2.2.5

Operating system(s): Other

Software edition: Enterprise, Express, Standard

Reference #: T1013064

Modified date: 08 April 2013


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