APAR status
Closed as documentation error.
Error description
Users need to run the command "installp -C" to do the cleanup as they encounter the installation failure of IBM Systems Director Common Agent(CAS). But sometimes "installp -C" will hang. Impact: Cleanup of the previous installation failure is not successful and users are not able to reinstall CAS.
Local fix
As this issue occurs, users can open another session, then run the command "/var/opt/tivoli/ep/bin/lwistart.sh". It will resolve this issue. When the hang issue is resolved, users can stop this command and close that session.
Problem summary
If users encounter a situation where the installation of their CAS agent fails, they can utilize the "installp -C" command to clean up the failed CAS installation before the reinstallation. But with a rare possibility, "installp -C" will hang. This APAR aims to update the Systems Director Information Center to state the solution to resolve the hang of "installp -C". In Systems Director Information Center, theres is already one troubleshooting page stating how to resolve the failures of installation and uninstallation - "IBM Systems Director installation or uninstallation fails and requires cleanup". In that page, it guides the users to run the "installp -C" to clean up any interrupted installation processes. This APAR will append a note to the "installp -C" and state a solution as to what to do if "installp -C" hangs.
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IC88870
Reported component name
IBM DIR AGT AIX
Reported component ID
5765DRPAA
Reported release
630
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2012-12-05
Closed date
2012-12-12
Last modified date
2016-07-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SUPPORT","label":"IBM Worldwide Support"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SGZ2Z3","label":"IBM Systems Director"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]
Document Information
Modified date:
22 August 2022