IBM Support

IC76477: Unable to install IBM Systems Director Common or Platform Agent 6.2.1x on Windows running Remote Desktop Session Host

 

APAR status

  • Closed as documentation error.

Error description

  • When the user starts either the IBM Systems Director Common
Agent or Platform Agent 6.2.1 installer on Windows it will
result in an error during the install. The user is presented
with a error message pop-up for the Windows Install Coordinator.
The box will read, "DNZINS0180E: The Windows Remote Desktop
Session Host is enabled and will prevent IBM Systems Director
Common Agent or Platform Agent from installing successful.
Please disable the Session Host and run this setup again".

Impact: IBM Systems Director Agents cannot be installed.

Local fix

  • We need to disable Desktop Session Host (RDSH) Compatibility:
To disable this group policy:
1) Log on to the system with a User that has Administrative
Privileges.
2) Open Registry Editor and look for the following DWORD:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal
Server\TSAppSrv\TSMSI\Enable
3) Set the above DWORD registry key to 0.
4) Proceed with installation of IBM Systems Director Common
Agent.
5) Once successful, chance the Key back to 1 for Step 2.

Problem summary

  • Changes in the Windows 2008 install infrastructure has resulted
in an incompatibility with the agent install mechanism. The
Terminal Service add on feature, Remote Desktop Session Host
(RDSH), if configured on Windows 2008 R2 servers, will be in
conflict with Windows Installer Chaining feature used in IBM
Systems Director Platform Agent installer Workaround provided
above will allow IBM Systems Director agents to be installed
successfully.

Platforms: All IBM Systems Director Servers & Agents. Windows
2008 R2.
Versions:  Version 6.2.1

Problem conclusion

  • N/A

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IC76477
    • 

  • Reported component name
    IBM DIR AGT WIN
    • 

  • Reported component ID
    5765DRXWA
    • 

  • Reported release
    621
    • 

  • Status
    CLOSED  DOC
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2011-05-18
    • 

  • Closed date
    2011-05-20
    • 

  • Last modified date
    2013-11-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SUPPORT","label":"IBM Worldwide Support"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SGZ2Z3","label":"IBM Systems Director"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            22 August 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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