Accelerated Value Leader
An assigned Accelerated Value Leader will serve as your single point of contact within the IBM support organization, managing your support relationship across IBM for your covered IBM software. Your Accelerated Value Leader will also provide information on the future direction of IBM software.
Accelerated Value Specialist
An assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software.
An Accelerated Value technical expert will travel to your site to perform on-site services for short-term engagements to assist with skills development and/or event management related to the IBM software in your environment.
Emergency On-Site Days
An Accelerated Value technical expert will dispatch within 24 hours to your site to perform diagnostic work on a critical Severity 1 incident.
Knowledge Sharing Activities
We have developed a collection of activities in the form of knowledge sharing events, for you our Accelerated Value customers, to increase your understanding of IBM Software products. Our knowledge sharing events will help with best practices, proactive problem avoidance and promote operational management guidance.
Personalized Technical Information
The IBM Accelerated Value Program provides you with first access to technical information through your assigned Accelerated Value technical experts.