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Collecting data

Collecting data

Collecting troubleshooting data for problems with AIX, PowerHA or PowerVM Virtual I/O Server before calling IBM Support will help familiarize you with the troubleshooting process and can help save time resolving the problem you are experiencing. These documents help identify what information to collect.

Submitting information to IBM Support

Depending on your environment and the product you are seeking help on, you may be able to collect and submit with one command (example: zsnap) or you may submit the information to IBM support using Service Request and other methods. For information on different ways to submit your information see Enhanced Customer Data Repository. For information on using zsnap to submit your information, see the zsnap usage page.

Document information

More support for: AIX family

Operating system(s): AIX

Reference #: ools-5041a981

Modified date: 22 June 2018

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