IBM Support

ClearQuest web user templates are unavailable after changing Dbset name

Technote (troubleshooting)


Problem(Abstract)

This technote identifies an issue that can occur in IBM Rational ClearQuest Web. User templates are unavailable after upgrading and changing the database connection name.

Symptom

After upgrading ClearQuest Web 7.1.1 with a fix pack and changing the connection name in the Maintenance Tool, your personal record templates are no long accessible. This only occurs if the connection name, or database set, is renamed after the upgrade.



Cause

This issue was identified as a product defect under APAR PM13450.

Resolving the problem

This defect is fixed starting in version 7.1.1.3. Upgrade to the latest version to resolve this problem. If you are affected by this problem in a previous version, rename the connection back to its original name to reverse the behavior.

Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest Maintenance tool

Document information

More support for: Rational ClearQuest
Web Client (7.1)

Software version: 7.1.1.1, 7.1.1.2

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1430663

Modified date: 19 August 2010