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ClearQuest Web might slow down during login if environment has many users

Technote (troubleshooting)


Problem(Abstract)

This technote identifies an issue that can occur in IBM Rational ClearQuest Web. You might experience a slow down in login time if there is a very large number of users in the ClearQuest environment.

Symptom

After logging into a Repository in ClearQuest Web, there might be a delay until the list of subscribed databases appears if there is a very large number of users in the ClearQuest environment.

Cause

This issue was identified as a product defect under APAR PM03427.

Resolving the problem

This defect is fixed starting in version 7.1.1.1. Upgrade to the latest version to resolve this problem.

Document information

More support for: Rational ClearQuest
Web Client (7.1)

Software version: 7.1.1

Operating system(s): Windows

Reference #: 1422060

Modified date: 20 March 2011