IBM Support

Startup queries do not run at login, and decorations are missing

Technote (troubleshooting)


Problem(Abstract)

This technote identifies an issue that can occur in the IBM Rational ClearQuest Eclipse RCP client if you have multiple startup queries. After upgrading, the startup queries do not run.

Symptom


After upgrading to a newer version, ClearQuest fails to run startup queries if there are multiple startup queries configured. Additionally, the icon decorations that denote queries being configured to run at startup are missing.

Cause

This issue was identified as a product defect under APAR PM05544.

Environment

This problem is observed in versions 7.0.0.6 through 7.0.0.8, 7.0.1.5 through 7.0.1.7, and 7.1.0.1 through 7.1.1.

Resolving the problem




This defect is fixed starting in ClearQuest 7.1.1.1, 7.0.1.8, and 7.0.0.9. Upgrade to the latest patch for your release to resolve the problem.

This problem does not affect the ClearQuest Web client or ClearQuest for Windows client.


Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest Client - Eclipse RCP

Document information

More support for: Rational ClearQuest
Query

Software version: 7.0.0.6, 7.0.0.7, 7.0.0.8, 7.0.1.5, 7.0.1.6, 7.0.1.7, 7.1.0.1, 7.1.0.2, 7.1.1

Operating system(s): Windows

Reference #: 1418164

Modified date: 19 April 2010