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Cannot view printable version of a record on ClearQuest Web

Technote (troubleshooting)


Problem(Abstract)

This technote identifies an issue that can occur in IBM Rational ClearQuest Web. When trying to view printable version of a record, nothing happens. A JavaScript warning also occurs.

Symptom

When pressing the Printable Version button on a record, nothing happens. No printable view is generated. You also receive a JavaScript warning:


Error: 'window' is null or not an object



You do not experience this problem when viewing a printable view of the query result set.



Cause

This issue was identified as a product defect under APAR PK89466.

Environment

This problem occurs in ClearQuest versions 7.0.0.6, 7.0.0.7, 7.0.1.5, and 7.0.1.6.

Resolving the problem

This defect is fixed starting in ClearQuest 7.0.1.7 and 7.0.0.8. Upgrade to the latest version to resolve this issue.




Document information

More support for: Rational ClearQuest
Web Java Client

Software version: 7.0.0.6, 7.0.0.7, 7.0.0.8, 7.0.1.5, 7.0.1.6, 7.0.1.7

Operating system(s): Windows

Reference #: 1393176

Modified date: 16 October 2009