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VOB Server processes sporadically crash on Windows reporting messages in logs: vob_server.exe(5272) exited with status -1073741819

Troubleshooting


Problem

This technote identifies an issue that can occur in IBM Rational ClearCase that causes VOB server processes to sporadically crash on Windows and reports messages, vob_server.exe(5272) exited with status -107374181, in the logs.

Symptom


VOB server processes are sporadically crashing on Windows and messages such as the following are reported in the ClearCase logs:

2009-09-04T17:10:38-07:00 albd_server(1608): Server vob_server.exe(1780)
exited with status -1073741819                                          
2009-09-04T15:20:48-07:00 albd_server(1608): Server vob_server.exe(3104)
exited with status -1073741819  

nt_gendump("C:\Program Files                                            
(x86)\IBM\RationalSDLC\ClearCase\var\log\vob_server.xxx.dmp"): Unhandled
exception was caught!"      


There may also be an accumulation of vob_server.xxxx.dmp files accumulating in the <ClearCase install directory>\var\log directory.

Cause


This issue has been identified as a product defect under APAR PK86529 .


This defect is occurring when the Deferred Source Container Deletion is activated and set to yes.

Refer to technote 1126805 About Deferred Source Container Deletion for information about deferred source container deletion.

Resolving The Problem



Defect APAR PK86529 has been resolved in ClearCase version 7.1.1.


WORKAROUND

The present workaround is to turn off Deferred Source Container Deletion.
Set the DeferredSourceContainerDeletion=No

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"VOB","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.0.1;7.1.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
23 June 2018

UID

swg21405617