Rational Support Policy Addendum for VMware support

Preventive Service Planning


Abstract

What is the support policy for IBM Rational ClearCase, ClearCase LT, Rational ClearQuest and Rational RequisitePro running on VMware images?

Content

About VMware

VMware is a third-party software product that provides a hypervisor environment.

This environment enables multiple Intel operating systems (for example, Microsoft® Windows® and Linux®) to execute concurrently on the same physical (Intel®/x86 based) machine.

VMware itself is transparent to the "guest" operating systems and the applications or middleware which operate above those operating systems.




Review the Official IBM Software Group policy for support of VMware.

Below is an addendum to the official policy that outlines the support specific questions around ClearCase, ClearQuest and RequisitePro.



Is IBM Rational ClearCase, ClearQuest and RequisitePro supported on VMware?
Will IBM Rational provide defect support?
Are there any known issues to be made aware of?
Which version of VMware does Rational support for Enterprise environments?


Frequently Asked Questions about VMware and Rational ClearCase and ClearQuest:

  • Question: Is IBM Rational ClearCase, ClearQuest and RequisitePro supported on VMware?
  • Answer: Yes.

    Note: So long as the version of the operating system installed on the VMware application is one to which ClearCase and ClearQuest is supported, VMware is supported.
    • IBM Rational ClearCase provides support for the operating systems listed HERE.
    • IBM Rational ClearQuest provides support for the operating systems listed HERE.
    • IBM Rational RequisitePro provides support for the operating systems listed HERE.

    Note: IBM Rational ClearCase, ClearQuest and RequisitePro do not specify support for specific VMware products in these matrices because VMware itself provides transparency to the operating systems, applications, and middleware that operate above it to which we do support.



  • Question: If I encounter a problem when running ClearCase, ClearQuest or RequisitePro in a VMware environment, will IBM Rational provide defect support?
  • Answer: It depends.
    For example, any problems related to the UI (user interface) or command functionality can be treated as if it were occurring on the native operating system.

    Any problem related to communication or performance or network functionality, IBM support under certain circumstances may have to rule out VMware as a component of the problem since VMware uses a virtual network adapter. If the problem can not be reproduced on the native file system, then IBM Rational will not fix or support those problems as it is VMware specific.

    Note: A case by case determination will be made in deciding which defect will be filed and fixed by IBM Rational support.



  • Question: What VMware products has IBM Rational evaluated and are there any known issues to be made aware of?
  • Answer: VMware products are supported in the following environments:
    VMware Workstation
    IBM Rational has evaluated VMware Workstation and there are no known issues associated with ClearCase and ClearQuest for client usage. Customers should consider minimum sizing requirements for optimal performance. Refer to the ClearCase and ClearQuest detailed system requirements documents for further details.

    VMware ESX Server
    IBM Rational has evaluated VMware ESX Server for enterprise deployments. Enterprise ClearCase customers that use time stamps to manage their configuration specifications (config specs) are advised to read and understand an important Vendor (VMware) limitation that affects running ClearCase VOB server(s) on VMware virtual machines. Refer to technote 1394436 Hosting VOB Servers on VMware for further details.


  • Question: Which version of VMware does Rational support for Enterprise environments and are there any considerations that need to be accounted for before deploying?
  • Answer: Rational supports VMware ESX Server for enterprise environments. Deployments other than ESX would not provide an enterprise operating environment for Rational applications.

    Note: VMware provides a stable virtual machine solution; however, for deployment of enterprise applications there is a cost associated with managing these configurations. Literature on VM deployments does discuss the lowering of Total Cost of Ownership (TCO) and there are benefits to the consolidation of multiple systems. For deployment of certain enterprise applications on virtual machines, there is some management overhead to consider for these environments.
    1. Administrators should closely manage these deployments by monitoring the utilization of resources within these shared subsystems.
    2. While there are benefits to consolidation of servers, running production databases like those used for ClearQuest and ClearCase on these shared configurations could lead to performance problems, application failures, or downtime as additional users or virtual machines are added over time.


    Important: While VMware is a supported platform, enterprise ClearCase customers that use time stamps to manage their configuration specifications (config specs) are advised to read and understand an important Vendor (VMware) limitation that affects running ClearCase VOB server(s) on VMware virtual machines. Refer to technote 1394436 Hosting VOB Servers on VMware for further details.


    There are a number white papers that should be consulted before considering virtual machine deployment for ClearCase and ClearQuest.

    IBM Redbooks®: Server Consolidation with VMware ESX Server.
    VMware Solutions White Papers

Related information

ClearCase support with Virtual PC


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest General Information Windows
Software Development Rational RequisitePro General Information Windows

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Document information


More support for:

Rational ClearCase
General Information

Software version:

7.0, 7.0.1, 7.1, 7.1.1, 7.1.2, 8.0, 8.0.1

Operating system(s):

Windows

Reference #:

1180182

Modified date:

2010-05-27

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