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'RTVSCAN is operational and may be holding out memory' or '...Version mismatch' errors appear at Notes launch
 Technote (troubleshooting)
 
 
Problem

When launching Notes 8.0.2 or 8.5 (Standard or Basic), users intermittently receive one of the following errors:

"RTVSCAN is operational and may be holding out memory"

- or -


"0x1B1 - Version mismatch between executable and preexisting shared memory versions! EXITING. You may need to stop RTVSCAN or reboot."
 
 
Diagnosing the problem

RTVSCAN.exe is a Symantec executable, but this error occurs regardless of whether the user has Symantec installed on the machine or not
 
Resolving the problem

This issue is fixed in 8.0.2 Fix Pack 2 and 8.5 Fix Pack 1.

Fix details: SPR# DDES7L9SEV

Refer to the Upgrade Central site for details on upgrading Notes/Domino. This issue is also fixed in the latest CCH (Cumulative Client Hotfix) for Notes 8.0.2.

Note: SPR #TONN7WTQQE was opened to investigate reports that the issue reported in SPR# DDES7L9SEV still occurs in 8.5.1.
 
 
 

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Document information
 Product categories:
 Software
 Messaging Applications
 Advanced Messaging
 Lotus Notes
 Operating system(s):
  Windows
 Software version:
  8.0.2, 8.5, 8.5.1
 Reference #:
  1386749
 IBM Group:
 Software Group
 Modified date:
 2009-10-15

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