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'Unable to load frame's content: Formula Error' when viewing inbox or 'Error fixing view XYZ in mailfile.nsf : Formula Error' when running fixup

Technote (troubleshooting)


Problem

When viewing your Lotus Notes inbox, you see the error: "Unable to load frame's content: Formula Error", or when running fixup you see "Error fixing view XYZ in mailfile.nsf : Formula Error".


Cause


If you do not currently use mail policies, or you do use mail policies but do not configure attention indicators, then you will not be impacted by these issues.

If you do use mail policies to configure attention indicators, you may experience these issues in either of the following upgrade scenarios.

Scenario 1: You upgrade 6.5.x mail files to 8.5 template and do not resave mail preferences. Then you apply an 8.5 mail policy with attention indicators configured.

Scenario 2: You apply an 8.5 mail policy with attention indicators configured to 6.5.x mail files and then upgrade to 8.5 mail template.


Resolving the problem

The issue described above in scenario 1 was tracked as SPR# JCIK7PFGCT and fixed in Fix Pack 1 for Notes/Domino 8.5.

The issue in scenario 2 was tracked as SPR# LMAN7R6L44 and fixed in Domino 8.5.1.

Refer to the Upgrade Central site for details on upgrading Notes/Domino.


Workarounds

If you have already upgraded and encounter either issue, as a workaround you can disable message attention indicators in Notes 8.5 or reset the colors to the default in Notes 7.x or 8.0.x.

If you cannot open the database at all due to the error: "Formula Error", as a workaround open the database in Domino Designer and change the default view that is opened from the Inbox to another view.

Cross reference information
Segment Product Component Platform Version Edition
Messaging Applications IBM Notes
Messaging Applications IBM iNotes 8.5

Document information

More support for: IBM Domino
Database Corruption

Software version: 7.0, 8.0, 8.5

Operating system(s): IBM i, Linux, Windows

Reference #: 1383920

Modified date: 13 April 2010