Troubleshooting
Problem
This information document describes documentation needed to diagnose most SMTP problems.[
] This document replaces Information APAR II12023.
Resolving The Problem
| Table Of Contents |
- General Problems
- Identify whether the problem is incoming or outgoing mail.
Incoming mail is not delivered
Outgoing mail is not delivered
| For more information on SMTP configuration and diagnosis General Problems |
- Is outgoing mail being left on the JES spool or incoming mail not placed on the spool?
- Collect an SMTP trace
- Check for AMPX errors in the SYSERR dd statement.
- TSO SMSG SMTP DEBUG
Gather a display of the queues and statistics
- TSO SMSG SMTP QUeues
- TSO SMSG SMTP STats
| Incoming mail is not delivered |
- Gather a display of the queues and statistics.
- - TSO SMSG SMTP QUeues
- TSO SMSG SMTP STats
- Collect an SMTP trace.
- - TSO SMSG DEBUG
- Check for AMPX errors in the SYSERR dd statement.
| Outgoing mail is not delivered |
- Gather a display of the queues and statistics.
- - TSO SMSG SMTP QUeues
- TSO SMSG SMTP STats
- Collect an SMTP trace.
- - TSO SMSG SMTP DEBUG
- Collect a resolver trace if mail is queued up on the resolver queue
- - TSO SMSG SMTP TRACE
- Check for AMPX errors in the SYSERR dd statement.
| For more information on SMTP configuration and diagnosis |
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Historical Number
II12023
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Document Information
Modified date:
15 June 2018
UID
swg21315045