IBM Support

Collecting Data for Directory Server: Read first for all Directory Server products

Technote (troubleshooting)


MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Resolving the problem

Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:

  1. Symptoms match known problems (rediscovery).
  2. There is a non-defect problem that can be identified and resolved.
  3. There is a defect that identifies a workaround to reduce severity.
  4. Locating root cause can speed development of a code fix.

MustGather: Read first table of contents:
Gathering General Information

In order to begin diagnosing any IBM Security Directory Server (formerly known as Tivoli Directory Server) issue we need to collect the following information:

For Directory Server version 6.x you can use the IBM Support Assistant (ISA) to capture the general information listed above. Alternatively, you can use the above links to manually collect the information.

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Gathering Problem Specific Information

If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:

View all MustGather documents.

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Submitting Information to IBM Support

After a PMR is open, you can submit diagnostic MustGather data to IBM.

If using IBM Service Request (SR), update the PMR to indicate that data has been sent.

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Online Self-Help Resources

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Related Information

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Product Alias/Synonym

Security Directory Server
Tivoli Directory Server

Document information

More support for: IBM Security Directory Server

Software version: 5.2, 6.0, 6.1, 6.2, 6.3, 6.3.1, 6.4

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1268035

Modified date: 14 January 2016

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