Troubleshooting
Problem
MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs).
Resolving The Problem
Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.
MustGather: Read first table of contents:
 Gathering General Information Gathering Problem Specific Information Submitting Information to IBM Support Online Self-Help Resources Related Information |
| Gathering General Information |
In order to begin diagnosing any IBM Security Directory Server (formerly known as Tivoli Directory Server) issue we need to collect the following information:
- Operating System and version information
- Version, release, maintenance and fix (v.r.m.f) information of Directory Server:
- Directory Server V6.4, V6.3.1 and V6.3
- Directory Server V6.2
- Directory Server V6.1
- Directory Server V6.0
- Directory Server V5.2
- Log and Configuration Files
- Clear Problem Description
For Directory Server version 6.x you can use the IBM Support Assistant (ISA) to capture the general information listed above. Alternatively, you can use the above links to manually collect the information.
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| Gathering Problem Specific Information |
If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:
| View all MustGather documents. |
| Components |
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| Submitting Information to IBM Support |
After a PMR is open, you can submit diagnostic MustGather data to IBM.
If using IBM Service Request (SR), update the PMR to indicate that data has been sent.
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| Online Self-Help Resources |
- Review up-to-date product information at the Directory Server Support page.
- Utilize the IBM Service Request tool to access the IBM Tivoli Directory Server Support team when requiring assistance from IBM.
- Visit the IBM Education Assistant for Tivoli Directory Server channel in IBM Media Center for educaitonal modules.
- Use the IBM Support Assistant (ISA), a free cross product tool to assist you in increasing your capacity for self-help. The IBM Tivoli Directory Server has a plugin for the ISA tool.
- Review upcoming Support Technical Exchanges and listen to previous webcasts.
- Review the Problem Determination Guides in Knowledge Center to find answers to known issues.
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| Related Information |
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Product Synonym
Security Directory Server;Tivoli Directory Server
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Document Information
Modified date:
16 June 2018
UID
swg21268035