Customer Support Options for DB2 for Linux UNIX and Windows

Technote (FAQ)


Question

Online web resources and phone-based support to assist you in finding answers for your DB2 questions.

Answer

Customer support options


See the IBM Software Support Handbook in the Support Programs section for more information on the support options available to IBM software customers.

Not sure if your version of DB2 is still supported? Consult our end of service table for more information.

On the web
Use these web resources to find answers to your DB2 questions. IBM Passport Advantage customers can also open and track DB2 problems online.

IBM Software Support home
The IBM Software Support home page is a good starting point for general IBM software support issues.

Problem Submission site
IBM Passport Advantage (see Support programs section) customers can open and track software problems online.

DB2 newsgroups
The most active DB2 UDB newsgroup is comp.databases.ibm-db2. It's monitored on a voluntary, best-effort basis by DB2 experts at IBM.
 

On the phone
Phone-based support for DB2 Universal Database is available to all IBM Passport Advantage customers 24 hours a day, seven days a week.

In the United States and Canada
1-800-IBM-SERV

Worldwide
Consult the IBM Directory of Worldwide Contacts.

You can also find out how to receive IBM customer service in your country by contacting your local IBM representative or by referring to Support contacts in the Software Support Handbook.



Cross Reference information
Segment Product Component Platform Version Edition
Information Management DB2 Connect AIX, HP-UX, Linux, Solaris, Windows 9.5, 9.1, 8 All Editions

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Document information


More support for:

DB2 for Linux, UNIX and Windows

Software version:

7, 8, 9.1, 9.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

Enterprise Server, Express, Personal, Personal Developer's, Workgroup Server

Reference #:

1255415

Modified date:

2007-03-05

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