Self-Help Central for WebSphere Portal

Content

IBM is dedicated to your success with WebSphere Portal and IBM Web Content Manager (WCM). Sometimes you might have a question or need some direction but do not want to open a problem management record (PMR), so this collection provides you with a wealth of information you can use to help yourself find your answers quickly.

The IBM Support Assistant Lite for WebSphere Portal tool is provided as an aid for troubleshooting problems with WebSphere Portal, focusing on automatic data collection and providing symptom analysis support for specific WebSphere Portal and WCM Problem Determination Scenarios.

The IBM Support Assistant is a free offering for problem determination with an expanded scope, adding IBM knowledge repository searches, diagnostic tools, educational and troubleshooting links as well as electronic problem submission (ESR), plus access to the automated log collection features provided in IBM Support Assistant Lite for WebSphere Portal.

This is the place to get portlets for your portal, whether from IBM or our Partners. From "Demo" versions to fully functional portlet applications, you can find a variety of solutions on the Catalog. *Note: Not all of the offerings here are provided by, nor supported by, IBM. Many are offered by third parties and supported by them. Be sure to read the complete description before downloading.

The IBM WebSphere Portal 6 Self Help Guide Redpaper draft is now available on the Internet for customers and business partners, providing the reader with detailed steps on isolating and identifying the root cause of many problems, plus pointers on how to find the resolution.
Links to other IBM Redbooks publications about WebSphere Portal.

The most current product documentation for WebSphere Portal, WebSphere Portal Express, WebSphere Portal for z/OS, and Web Content Manager

An excellent place to find White Papers, code samples, and other information relevant to your portal.

The location where you can find supplemental content for WebSphere Portal Enable, Extend, and Express, Web Content Manager, and IBM accelerators for WebSphere Portal.

The mirror of the ibm.software.websphere.portal-server newsgroup hosted on IBM developerWorks.

A discussion forum for both the Domino® and Java™ editions of WCM.

You need to log into IBM developerWorks first, then can access this new forum resource.

The location where you can find supplemental content for WebSphere Portal Enable, Extend, and Express, Web Content Manager, and IBM accelerators for WebSphere Portal.

Configure your own content from a variety of choices. Be sure to add products "WebSphere Portal" and "Web Content Manager," and then subscribe to receive periodic emails.

Receive weekly newsletters about new releases and upcoming publications.

Receive frequent updates about new content from the IBM developerWorks team.

A comprehensive list of recommended, generally available (GA) maintenance and fixes for current IBM WebSphere Portal server releases. This page is updated as new information becomes available.

Collecting Data documents aid in problem determination and save time collecting diagnostic data useful in isolating and identifying the root cause of most problems you might find in your portal environment. Originally intended as a way to ensure your problem report with IBM Support is resolved quickly, many customers use these documents as a Self-Help guide and can resolve their own problems by looking in the right place, as guided by these documents.

Need to know what levels of the Application Server, Database or other software you must use with a specific release of WebSphere Portal or WCM? Find out from this list of the minimum system requirements, by version.

Also, for more information about System Requirements that exceed the minimum criteria listed above, refer to the WebSphere Portal Support Statement to determine IBM's support position while you plan for your upgrade.

Setting up a production-capable cluster? Check out these documents produced by IBM Support, Also, grab a copy of the IBM Redbooks publication "WebSphere Portal Version 6 Enterprise Scale Deployment Best Practices" - both very valuable resources.

Use the product support page to your advantage! Use the following URLs to find exactly what you need:
• WebSphere Portal content
• WebSphere Portal Express content
• WebSphere Portal Enable for z/OS content
• WebSphere Portal for i5/OS content
• Advanced Search for WebSphere Portal content

• Advanced Search for Workplace Web Content Manager content
• Search by Component (choose from the list at the bottom of this page)