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Self-Help Central for WebSphere Portal
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| | | Abstract | | Resource collection of links and information designed to help you maintain and troubleshoot IBM® WebSphere® Portal and Workplace Web Content Management™ in your environment. | | | | | | Content | IBM is dedicated to your success with WebSphere Portal and Workplace Web Content Management. Sometimes you might have a question or need some direction but do not want to open a problem management record (PMR), so this collection provides you with a wealth of information you can use to help yourself find your answers quickly.
Administrator's Self-Help pages for IBM WebSphere Portal version 6.0 (# 4017238):
A series of new IBM-provided portlet applications, provided with an installation script, that creates new Administrative pages in your portal environment and provides links to important information regarding your portal and its support.
IBM Support Assistant Lite for WebSphere Portal tool (# 4008662):
The IBM Support Assistant Lite for WebSphere Portal tool is provided as an aid for troubleshooting problems with WebSphere Portal, focusing on automatic data collection and providing symptom analysis support for specific WebSphere Portal an Workplace Web Content Management Problem Determination Scenarios.
IBM Support Assistant (ISA):
The IBM Support Assistant is a free offering for problem determination with an expanded scope, adding IBM knowledge repository searches, diagnostic tools, educational and troubleshooting links as well as electronic problem submission (ESR), plus access to the automated log collection features provided in IBM Support Assistant Lite for WebSphere Portal.
IBM Software Support Toolbar:
Representatives from each IBM software brand have come together to compile the most sought after brand-specific pages in a Web browser plugin. Even though there are common links between these buttons, custom entries from each Brand truly make this toolbar valuable for your support toolbox.
IBM WebSphere Portal Business Solutions (Portlet Catalog):
This is the place to get portlets for your portal, whether from IBM or our Partners. From "Demo" versions to fully functional portlet applications, you can find a variety of solutions on the Catalog. *Note: Not all of the offerings here are provided by, nor supported by, IBM. Many are offered by third parties and supported by them. Be sure to read the complete description before downloading.
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IBM WebSphere Portal 6 Self Help Guide Redpaper (draft):
The IBM WebSphere Portal 6 Self Help Guide Redpaper draft is now available on the Internet for customers and business partners, providing the reader with detailed steps on isolating and identifying the root cause of many problems, plus pointers on how to find the resolution.
Links to other IBM Redbooks publications about WebSphere Portal.
Information centers for WebSphere Portal and Workplace Web Content Management:
The most current product documentation for WebSphere Portal, WebSphere Portal Express, WebSphere Portal for z/OS, and Web Content Management
The WebSphere Portal Zone on IBM developerWorks:
An excellent place to find White Papers, code samples, and other information relevant to your portal.
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WebSphere Portal User Forum:
The mirror of the ibm.software.websphere.portal-server newsgroup hosted on IBM developerWorks.
Workplace Web Content Management User Forum:
A discussion forum for both the Domino® and Java™ editions of Workplace Web Content Management.
WebSphere Portal and Portlet Development Space hosted on IBM developerWorks:
You need to log into IBM developerWorks first, then can access this new community resource.
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My Notifications:
IBM Redbooks Publications:
Receive weekly newsletters about new releases and upcoming publications.
IBM developerWorks newsletter:
Receive frequent updates about new content from the IBM developerWorks team.
RSS Feeds:
 WebSphere Portal product support page feed
Support RSS feed for WebSphere Portal Administrators
Workplace Web Content Management support page feed
Software Support Lifecycle RSS feed
IBM WebSphere Portal Catalog - new entries
For information on other RSS feeds for WebSphere, refer to this link:
http://www.ibm.com/software/support/rss/websphere/index.html
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Recommended fixes and updates for WebSphere Portal (#7007603):
A comprehensive list of recommended, generally available (GA) maintenance and fixes for current IBM WebSphere Portal server releases. This page is updated as new information becomes available.
MustGather: Read first for IBM WebSphere Portal (#1236371)
MustGather documents aid in problem determination and save time collecting diagnostic data useful in isolating and identifying the root cause of most problems you might find in your portal environment. Originally intended as a way to ensure your problem report with IBM Support is resolved quickly, many customers use the MustGathers as a Self-Help guide and can resolve their own problems by looking in the right place, as guided by these documents.
Detailed System Requirements (#7007791):
Need to know what levels of the Application Server, Database or other software you need to use with a specific release of WebSphere Portal or Workplace Web Content Management? Find out from this list of the minimum system requirements, by version.
Also, for more information about System Requirements that exceed the minimum criteria listed above, refer to the WebSphere Portal Support Statement to determine IBM's support position while you plan for your upgrade.
Step-by-Step Cluster Guide for IBM WebSphere Portal v6.0 (# 1254849)
Performance Tuning Guides for versions 5.1 and 6.0:
Provided by the IBM Performance Development team for WebSphere Portal, these guides provide detailed guidance and general recommendations to help you tune your environment to meet your specific needs. Performance tuning is an art form and will require unique settings for your own portal's needs - one size does not fit all! Refer also to the Diagnosing Performance Problems (# 7007059) document (though written for WebSphere Portal version 5.1, much of it applies also to later versions).
Find specific information for your portal:
and for searching the Workplace Web Content Management product support page:
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| Product categories: |
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| | Software | |
| | Organizational Productivity, Portals & Collaboration | |
| | Portals | |
| | WebSphere Portal | |
| | Operation | |
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| Operating system(s): |
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AIX, HP-UX, Linux, Solaris, Windows, i5/OS, z/OS
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| Software version: |
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5.1, 6.0
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| Software edition: |
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Enable, Express, Extend, Server
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| Reference #: |
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1283691
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| IBM Group: |
| | Software Group |
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| Modified date: |
| | 2009-09-23 |
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