Collecting Data: Read first for IBM WebSphere Portal 6.0

Technote (troubleshooting)


Problem

Documents for collecting troubleshooting data for IBM WebSphere Portal 6.0 aid in problem determination and save time resolving Problem Management Records (PMRs).

Resolving the problem

Collecting data early, even before opening a PMR, helps IBM® Support quickly determine if:

  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that identifies a workaround to reduce severity.
  • Locating root cause can speed development of a code fix.

Table of contents:
Gathering general information
Gathering component specific information
Submitting information to IBM Support

Gathering general environmental information

For WebSphere® Portal V6.0 or later, use the IBM Support Assistant Lite for WebSphere Portal tool to gather the documentation and information necessary to troubleshoot the problem on the system(s) in your environment.


Gathering component/scenario specific information

The IBM Support Assistant Lite for WebSphere Portal tool is tightly integrated with the following MustGather requirements and is the recommended method of gathering system information. However, manually gathering the requested information and sending it to IBM Support is an option if you so choose. If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:

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Documents for collecting troubleshooting data which are applicable to WebSphere Portal and IBM Web Content Manager version 6.0

Component:
Link:
Runtime Operations:
Crash for WebSphere Portal 6.0 1316853
Performance, hang, or high CPU issues for WebSphere Portal 6.0 1316856
Out of memory (OOM) issues for WebSphere Portal 6.0 1316855
Search for WebSphere Portal 6.0 1246859
Parallel Portlet Rendering (PPR) for WebSphere Portal 1255372
Workplace Web Content Management Hang, Crash and Out of Memory Issues 1242623
Performance, hang, or high CPU issues for WebSphere Portal 6.0 on z/OS 1474162
Out of memory (OOM) issues for WebSphere Portal 6.0 on z/OS 1474171

Installation/Configuration:
Installation and Configuration Tasks (use the ISA Lite tool) for WebSphere Portal 6.0 4008662
XML Configuration Interface (XmlAccess) for WebSphere Portal 6.0 1242685
Migration for WebSphere Portal 6.0 1246134
Installation and Configuration for WebSphere Portal 6.0 on i5/OS 1273091
Performing upgrades on WebSphere Portal 6.0 on i5/OS 1294508
Upgrading for WebSphere Portal 6.0 on z/OS 1398907
Installation and Configuration for WebSphere Portal 6.0 on z/OS 1398914
Database Transfer for WebSphere Portal 6.0 on z/OS 1399086

Security/Administration:
Login for WebSphere Portal 6.0 1243740
eTrust SiteMinder Integration for WebSphere Portal 6.0 1243923
Tivoli Access Manager Integration for WebSphere Portal 6.0 1242648
User/Group Search Issues when using Administrative Portlets in WebSphere Portal 6.0 1242647
Credential Vault for WebSphere Portal 6.0 1243114
Member Manager for WebSphere Portal 6.0 1242646
Enabling SSL for WebSphere Portal 6.0 1246464
Enabling Security with LDAP over SSL for IBM WebSphere Portal 6.0 1247082
Virtual Portal for WebSphere Portal 6.0 1243578
Portal Access Control (PAC) for WebSphere Portal 6.0 1243977
Portal User Management Architecture (PUMA) for WebSphere Portal 6.0 1253577
Session Management for WebSphere Portal 6.0 1268699
Configuring Security for WebSphere Portal 6.0 on z/OS 1395952

Content/Document Management:
Web Content Management (WCM) 6.0 General Information and Trace Strings 1242613
Web Content Management (WCM) Hang, Crash and Out of Memory Issues 1242623
Web Content Management (WCM) 6.0 Migration 1242620
Web Content Management (WCM) 6.0 Syndication 1243980
Document Conversion Services (DCS) 6.0 1245245
Portal Document Manager (PDM) 6.0 1245922
Portal Document Manager (PDM) Desktop Component 6.0 1242591
Portal Document Manager (PDM) Search 6.0 1242590
Portal Document Manager (PDM) Migration 6.0 1245935
Web Content Management (WCM) 6.0 Remote Rendering Portlet 1265164
Web Content Management (WCM) 6.0 Security 1265160
Personalization for WebSphere Portal 6.0 1245725
Web Content Management (WCM) 6.0 Local Rendering Portlet 1283823
Web Content Management (WCM) 6.0 Authoring Performance Degradation 1264808
Web Content Management (WCM) 6.0 Authoring 1300797
Web Content Management (WCM) 6.0 Pre-rendering 1300806
Web Content Management (WCM) 6.0 Data Import/Export Tasks 1289936
JCR for WebSphere Portal 6.0 1303048
Web Content Management (WCM) 6.0 Caching 1316583
Web Content Management (WCM) 6.0 API 1283939
Portal Document Manager (PDM) 6.0 Migration to Lotus Quickr 8.1 1370206

Portlets/Development/Customization:
Business Integration for WebSphere Portal 6.0 1244453
Portlet Services for WebSphere Portal 6.0 1244450
Web Clipping for WebSphere Portal 6.0 1244268
JSF Portlets for WebSphere Portal 6.0 1289018
Cooperative Portlets for WebSphere Portal 6.0 1305461
RSS Portlet for WebSphere Portal 5.1/6.0 1296125
IBM Portlet Application for Microsoft Exchange 2000/2003 for WebSphere Portal 5.1/6.0 1296287
My Tasks Portlet for WebSphere Portal 5.1/6.0 1296290
IBM Portlet for Google Gadgets for WebSphere Portal 6.0 1296325
Remote Cache for WebSphere Portal 6.0 1318773
Model SPI for WebSphere Portal 6.0 1318776
Composite Applications for WebSphere Portal 6.0 1289215

Send files to IBM Support by using the instructions outlined in Exchanging information with IBM Technical Support for problem determination.

Related Information

Cross reference information
Segment Product Component Platform Version Edition
Data & Information Management Workplace Web Content Management AIX, HP-UX, i5/OS, Linux, Solaris, Windows 6.0 Java edition

Product Alias/Synonym

WP WPv6 WPv6x WPv60x WPv6.0

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Document information


More support for:

WebSphere Portal End of Support Products
Problem Determination

Software version:

6.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows, i5/OS

Software edition:

Enable, Express, Extend, Server

Reference #:

1236371

Modified date:

2014-07-01

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