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Data is Not Returned from Agent Builder Custom Data Providers
 Technote (troubleshooting)
 
Problem(Abstract)
Several of the data providers used in agent builder developed agents require Java in order to collect data. This list includes JDBC, JMX and perhaps other future data providers. This itself is not a problem. The problem arises if Java is not in the PATH environment variable of the user under which the agent is running. When this happens, the data provider will be unable to return any data for the related attribute groups.

Similar type messages can be seen in the agent's log file:

(49A4C680.0018-174C:cps_socket.cpp,661,"collectData") Requested ag inventory_status does not exist
(49A4C680.0019-174C:cps_socket.cpp,661,"collectData") Requested ag invalid_signatures does not exist

Note that inventory_status and invalid_signatures will change depending on the given agent builder agent.
 
Symptom
OBJECT NOT FOUND can be seen under 'Error Code' in the Performance Object Status table for an agent builder agent. Also, data will not be returned for any of the attribute groups based on these custom queries.
 
Resolving the problem
Manually add a path where the Java executable is located to PATH environment variable for the user under which the agent will run. There may also be a variable for Java home in the agent configuration that will allow the agent to work properly.
 
 
Product Alias/Synonym
ITM
Monitoring
AB
Agent Builder
 
 
 

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Document information
 Product categories:
 Software
 Systems and Asset Management
 Application Performance & Availability
 IBM Tivoli Monitoring
 Operating system(s):
  AIX, HP-UX, Linux, Solaris, Windows
 Software version:
  6.2, 6.2.1
 Reference #:
  1378409
 IBM Group:
 Software Group
 Modified date:
 2009-03-25

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