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Agent Builder agent install fails.
 Technote (troubleshooting)
 
Problem(Abstract)
Customer trying to install agent builder agent support on ZLinux TEPS. Install fails with this message:
/opt/IBM/ITM/bin/CandleExecute: /opt/IBM/ITM/config/cq.env[87]: syntax error: `(' unexpected
Overall status is: 0. loadSupport.log contains: Error running KfwAttributeReloadClient. Be sure the ODI files doc??? are present in /opt/IBM/ITM/ls3263/cq/data.
Unable to load application suppport, code 1. Check /opt/IBM/ITM/logs.
 
 
Cause
Permission's
 
Resolving the problem
The customer was trying to perform the install as root, the CANDLEHOME is owned by candle user.

To resolve the above install problem, customer installed the agent support as candle.

 
 
 

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Document information
 Product categories:
 Software
 Systems and Asset Management
 Application Performance & Availability
 IBM Tivoli Monitoring
 Operating system(s):
  Linux zSeries
 Software version:
  6.2
 Reference #:
  1368110
 IBM Group:
 Software Group
 Modified date:
 2009-03-24

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