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ISA v4 - TEC v3.9 add-on

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Abstract
IBM Support Assistant v4 product add-on is available for IBM Tivoli Enterprise Console v3.9
 
Content
ISA v4 add-on is available for TEC v3.9. To obtain the add-on, download and install IBM Support Assistant v4. Once the ISA workbench is installed, use the following instructions to obtain the product specific add-on.

1) Use the update menu to locate new product add-ons :


2) Expand Tivoli category, select "IBM Tivoli Enterprise Console", then choose "Next"

3) You should also consider selecting the Log Analyzer tool :


4) Accept the terms of the license agreement and choose "Next" :


5) Choose "Finish"


6) Once the installation completes, choose "Finish". Note: The Log Analyzer tool is ~ 90MBs so the download may take a few minutes:


7) Choose "Yes" to restart the ISA workbench :


8) Once the ISA workbench has restarted, you can navigate and view product information :



9) Additional options are available under the "Analyze Problem" activity. Specifically, log collection and analysis :



10) Use the ISA workbench and product specific add-on(s) and tooling to facilitate problem determination and service requests with IBM support.

Related information
IBM Support Assistant Information

 
 
 

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Document information
 Product categories:
 Software
 Systems and Asset Management
 Event Management Automation
 IBM Tivoli Enterprise Console
 Operating system(s):
  AIX, HP-UX, Linux, Solaris, Windows
 Software version:
  3.9
 Reference #:
  1314796
 IBM Group:
 Software Group
 Modified date:
 2008-07-30

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