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Announcing the release of ISA version 4.0.
 Flash (Alert)
 
Abstract
The IBM Support Assistant version 4.0. is now available. ISA is our one-stop-shop solution to research, analyze and resolve software issues and is now better than ever before. You can download it at no charge!
 
Content
IBM Support Assistant version 4.0 Enhancements
  • Remote System Troubleshooting – Explore file systems, run automated data collectors and troubleshooting tools, and view the system inventory on remote systems
  • Activity-based Workflow - Choose from support-related activities, or use the Guided Troubleshooter for step-by-step help with analysis and resolution
  • Case Management – Organize your troubleshooting data in “cases”; then export and share these cases with other problem analysts or with IBM Support
  • Improved Flexibility – Add your own search locations, control updates by hosting your own update site, get the latest product news and updates
  • Ease of Use – The welcome experience guides you through the initial customization, migration wizards allow easy portability from the previous version and tutorials help you get the most out of the new application

All these new features augment the support features from previous versions such as multi-source search, symptom-specific data collectors, and problem submission from the ease of a desktop application. As always, there are several problem determination tools to help you diagnose, analyze and resolve your issues.

Get your download from the IBM Support Assistant website at no charge and find resources to learn more about the new Support Assistant. We look forward to hearing from you about your experience!
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Data & Information ManagementDB2 AlphabloxNot ApplicableWindows, Linux8.4All Editions
Data & Information ManagementDB2 EveryplaceNot ApplicableWindows, Linux8.2
Data & Information ManagementDB2 for Linux- UNIX and WindowsNot ApplicableLinux, Windows9.1, 8
Data & Information ManagementDB2 for z/OSNot Applicablez/OS7.0, 8.0, 9.0
Data & Information ManagementWebSphere Customer CenterNot ApplicableLinux7.0
Enterprise Content ManagementCommonStore for Exchange ServerNot ApplicableWindows8.2, 8.3
Enterprise Content ManagementCommonStore for Lotus DominoNot Applicable8.2, 8.3
Enterprise Content ManagementCommonStore for SAPNot ApplicableLinux Red Hat - xSeries, Linux SUSE - xSeries, Windows XP8.2, 8.3All Editions
Enterprise Content ManagementContent Manager OnDemand for MultiplatformsNot ApplicableLinux, Windows7.1, 8.3All Editions
Enterprise Content ManagementContent Manager VideoCharger Linux, WindowsV8.3All Editions
Enterprise Content ManagementDB2 ImagePlus for z/OS z/OS3.1All Editions
Enterprise Content ManagementDocument Manager Windows8.3All Editions
Enterprise Content ManagementOmniFind Discovery EditionNot ApplicableWindows, Linux8.4All Editions
Enterprise Content ManagementOmniFind Yahoo! Edition Linux, Windows8.4All Editions
Enterprise Content ManagementWebSphere Information Integrator Content EditionNot ApplicableWindows 2000, Windows 2003, SuSe Linux8.2, 8.3All Editions
Data & Information ManagementIMSNot Applicablez/OS9.1All Editions
Data & Information ManagementDB2 Data Warehouse EditionNot ApplicableLinux, Windows9.1
Enterprise Content ManagementOmniFind Enterprise EditionNot ApplicableLinux, Windows8.4All Editions
Data & Information ManagementRed Brick Warehouse Linux, Windows6.3All Editions
Enterprise Content ManagementContent Manager for z/OS z/OS8.3All Editions
Enterprise Content ManagementRecords Manager
 
Product Alias/Synonym
ISA
Support Assistant
 
 
 

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Document information
 Product categories:
 Software
 Data Management
 Data Servers (Database Management Systems)
 Red Brick Warehouse
 Operating system(s):
  Linux, Windows
 Software version:
  7.3, 9.4, 10.0, 11.0
 Software edition:
  All Editions
 Reference #:
  1298986
 IBM Group:
 Software Group
 Modified date:
 2008-03-28

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