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IBM Informix MustGather documents

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Abstract
IBM® Informix® Technical Support has recently begun publishing MustGather documents. MustGather documents aid in problem determination, and save time resolving problems by explaining what information needs to be gathered prior to contacting Technical Support. Gathering this information before calling IBM® support helps familiarize you with the troubleshooting process and saves you time.
 
Content

MustGather documents are available on the Informix support pages through any of the following links:
  • MustGather documents
  • Collect data for troubleshooting
  • Information to include



Gathering general information

For all IBM® Informix® products, gather the following information for any problem:

MustGather: General Information to collect for Informix Family product problems



Gathering problem-specific information

The MustGather: Read first for Informix Family products article contains an index of the MustGather documents available for various products and situations. The article is



Submitting information to IBM Support

Once you have collected your information, you can begin Problem Determination through the product Support web page, or simply submit the diagnostic information to IBM support.

You can submit files using one of following methods to help speed problem diagnosis:
  • IBM Support Assistant (ISA)
  • Electronic Service Request (ESR)
  • FTP to the Enhanced Customer Data Repository (ECuRep)

See the Related information article, Submitting diagnostic information to IBM Technical Support for problem determination
 
Related information
Submitting diagnostic information to IBM Technical Sppt
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Data & Information ManagementInformix C-ISAM
Data & Information ManagementInformix DataBlade modules
Data & Information ManagementInformix Dynamic Server (IDS)
Data & Information ManagementInformix Extended Parallel Server (XPS)
Data & Information ManagementInformix OnLine
Data & Information ManagementInformix Standard Engine (SE)
Data & Information ManagementInformix Tools
 
 

Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
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Document information
 Product categories:
 Software
 Data Management
 Data Servers (Database Management Systems)
 Informix Standard Engine (SE)
 Operating system(s):
  AIX, DYNIX/ptx, Digital Unix (OSF1)(TRU64), HP-UX, IRIX, Linux, Reliant UNIX, Sinix, Solaris, Windows
 Software version:
  1.0, 1.1, 2.0, 4.0, 5.1, 5.2, 6.0, 7.3, 8.0, 9.4, 10.0, 11.0
 Reference #:
  1284009
 IBM Group:
 Software Group
 Modified date:
 2007-12-19

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